Windows 10: Windows Hello stopped working

I have an ASUS Zenbook Flip and am using Windows 10 Home, version 1903 build 18362.267. My laptop is equipped with a fingerprint sensor and has ELAN SPI FingerPrint Drivers installed.


Windows Hello used to work on my computer with the fingerprint sensor, I had it set up to log me in when I put my finger on the sensor. This even worked after the latest update. However, this morning, I noticed first that the lock screen wouldn't disappear with my fingerprint entry, and would still require my password when I tried to dismiss the lock screen. This happened after waking up from sleep (not after a cold boot).


After logging in with my password, I went into Settings > Accounts > Sign-in options and noticed that Windows Hello has completely disappeared. There is still text, however, stating that some options are hidden due to Windows Hello. I can still set up a picture lock and physical security device, as well as change my password, however any trace of Windows Hello (apart from the above message) is gone. I am also completely unable to set a PIN.


I have tried reinstalling the ELAN drivers listed above and restarting multiple times to no avail. I can't keep entering my Microsoft password to log in, it's inefficient and too big a security risk, as is a picture lock, and I don't want to set up a physical key. There is no reason, at present, for this to not work that I can see.




***Modified title from: Windows Hello has completely stopped working, but still hides settings ***

:)

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

Windows Hello Randomly Stopped Working?

Hi Gloria,

As an initial troubleshooting step, I suggest running the automated troubleshooter to scan your computer, identify the problems, and attempt to fix the issues automatically. You may refer to the steps below:

1. Press Windows key + R and type Control Panel.
2. Type troubleshooting in the search bar and click on Troubleshooting.
3. Click on Hardware and Devices.
4. Follow the steps from the wizard to run the troubleshooter.

If the troubleshooter can't identify or fix the problem, it's possible that you might be missing the latest updates for the biometric device driver. See if an update for your device is available or see if uninstalling and reinstalling the driver resolves
the issue.

1. Select the Start button, type Device Manager, and select it from the list of results.
2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For biometric devices, expand the
   Biometric devices category, right click the device name, and select Update Driver.
   
3. Select Search automatically for updated driver software.
   
4. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
   

If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart
your PC, and Windows will attempt to reinstall the driver.

Let me know how it goes.

 

windows hello stop work

Hi,

Microsoft is aware of this Windows Hello issue, kindly check if any updates are waiting for a pending restart, and if so, restart Windows.
Our engineers are working on to resolve this Windows Hello issue the soonest time possible. We strongly recommend you continue checking Windows Update for an update to the OS.

If the issue continues to be evident, you may roll back to the previous version of your OS using the steps below:

• Go to Settings.
• Choose Update & security.
• Finally, go to Recovery to roll back to the previous OS version.

If you need further assistance, feel free to post back.