Windows 10: windows hello stopped working

Discus and support windows hello stopped working in Windows Hello & Lockscreen to solve the problem; Started getting a message that windows hello couldn't find a compatible camera. The camera works fine in other apps, but just in case, in Device... Discussion in 'Windows Hello & Lockscreen' started by Jacycle, May 2, 2020.

  1. Jacycle Win User

    windows hello stopped working

    Started getting a message that windows hello couldn't find a compatible camera. The camera works fine in other apps, but just in case, in Device Manager, I uninstalled the camera and it reinstalled on a restart, appears in Device Manager, and works in other apps. Windows hello still can't find it.

    Tired the same technique with Windows hello: In Device Manager, uninstalled the biometrics device. Then restarted, but biometrics does not reappear in Device Manager. Tried "Scan for hardware changes" which does not find the biometrics device that includes windows hello.

    The latest update I've received on 4/25/20 was Cumulative Update KB4550945. I don't see anything in Microsoft's description that would have affected Windows hello or the camera.

    In Windows 10 settings > accounts > sign in options, Windows hello face reports that it can't find a compatible camera and the remove option is grayed out. The Require Sign-in reports Windows Hello is preventing some options from being shown, and the dialogue box is grayed out.


    Jacycle, May 2, 2020

  2. My hello sign in stopped working.


    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
    Gerard Qui, May 2, 2020
  3. Windows Hello does not work

    Windows Hello Issue was solved after updating driver. But Again this driver update failed. It now shows that yellow triangle and Hello stopped working. Any suggestion?
    pranavdaveind, May 2, 2020
  4. windows hello stopped working

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
    MildredMorales2, May 2, 2020

windows hello stopped working

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