Windows 10: Windows Hello - This Option is currently unavailable.

Discus and support Windows Hello - This Option is currently unavailable. in Windows Hello & Lockscreen to solve the problem; Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined... Discussion in 'Windows Hello & Lockscreen' started by Osama Mansoor, Aug 11, 2020.

  1. Windows Hello - This Option is currently unavailable.


    Hi Experts,


    Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement.

    When I am trying to set up Windows Hello Fingerprint, Face, and PIN all these options come with error


    "This option is currently unavailable - Click to learn more"

    Windows Hello - This Option is currently unavailable. e8e6933e-02e5-4c84-bdf8-6590d7428eca?upload=true.jpg


    I do some research and try to troubleshoot the issue with given opinions on the internet but still, the problem is not resolved and stuck with same issue.


    I have tried these steps


    Update Windows Update

    Update All Drivers

    All Steps in mention in this link https://www.howto-connect.com/fix-windows-hello-fingerprint-option-currently-unavailable-windows-10/

    All Steps in mention in this link https://dannyda.com/2020/01/14/how-...olicy-registry-command-prompt-cmd/#section2.3

    Reset Windows 10 and reinstalled Windows 10 1903 with updated Drivers

    All Steps mention in this linkhttps://www.devicetricks.com/windows-hello-isnt-available-on-this-device/

    All Steps mention in this linkhttps://softwarekeep.com/help-center/how-to-fix-windows-hello-not-working-after-windows-10-update

    All Steps mention in this linkhttps://www.microsoftpartnercommunity.com/t5/Feedback-Support-Discussions/Windows-10-1903-Hello/m-p/12014


    I have already updated the domain GPO so that Windows Hello for Business has use biometrics turned on and use windows hello for business is turned on. The Logon policy also has the convenience pin turned on as well.

    Reboot Biometric services after each step


    Now i am feeling stuck and helpless.

    :)
     
    Osama Mansoor, Aug 11, 2020
    #1
  2. CRKms Win User

    windows hello fingerprint option currently unavailable

    windows hello fingerprint option currently unavailable
     
    CRKms, Aug 11, 2020
    #2
  3. Nikhar_K Win User
    Windows Hello Face Sign In Option Unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    You may want to refer the troubleshooting steps mentioned below and see if that helps:



    Reset Windows Hello Biometric Database:



    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.


    You may want to refer the suggestions provided by EddyK
    replied on ‎03-29-2020 in the thread
    Windows sign-in options "currently unavailable"
    .



    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 11, 2020
    #3
  4. MirenK Win User

    Windows Hello - This Option is currently unavailable.

    Windows Hello "This option is currently unavailable"

    Hello, my Windows Hello Fingerprint and PIN have recently stopped working. I went into the settings it says that this option is currently unavailable and that "something went wrong, try again later." The Windows Hello
    Face works, but it just doesn't recognise me. How do I resolve this issue? Thank you for any solutions.


    Windows Hello - This Option is currently unavailable. 40f356d2-e9d5-45dd-be40-9aef6d0c97e3?upload=true.jpg
     
    MirenK, Aug 11, 2020
    #4
Thema:

Windows Hello - This Option is currently unavailable.

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