Windows 10: Windows Hello unable to be removed

Discus and support Windows Hello unable to be removed in Windows Hello & Lockscreen to solve the problem; I am trying to remove Windows Hello, or at least stop it from functioning. It has stopped me from signing in many times recently as I could not set up... Discussion in 'Windows Hello & Lockscreen' started by DCPNS, Jan 14, 2020 at 3:38 AM.

  1. DCPNS Win User

    Windows Hello unable to be removed


    I am trying to remove Windows Hello, or at least stop it from functioning. It has stopped me from signing in many times recently as I could not set up a PIN to make it work, so it looks for my face then tells me to sign in with password, but then refuses to let me sign in with my password. This normally fixes itself in a few minutes and the sign-in screen goes to the password screen, but I want it gone as sometimes it has taken upwards of 5 or 10 minutes to revert to normal, and no amount of hitting the 'enter' key, space bar, or right or left mouse buttons does anything. I am on a Surface Pro if that helps.


    I tried using the normal route of settings > account > sign in > click on each Hello setting > click remove, however THIS DOES NOT WORK. The face recognition setting, the PIN and the fingerprint sensor I can't even have fingerprint sensing on this device so I don't know why it's there anyway all have an error message by them stating that 'Something went wrong. Please try again later' permanently fixed into the box that I cannot remove, has never gone away and which blocks me from removing it the normal way - the 'remove' button is greyed out. There is no error code for me to try and look up, only that exact line of red text. I have tried getting rid of it using the control centre and have even considered delving into program files to delete it, but nothing works.


    Any advice?

    :)
     
  2. Vesao Win User

    Remove account


    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
      Code:
      net user test /del
     
  3. Noor_Azam Win User
    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
  4. Mithin_EJ Win User

    Windows Hello unable to be removed

    Windows hello isn't accepting my fingerprint.

    Hi TouhaZohair,

    Thank you for your reply.

    Apologize for the delay in reply.

    Method 1: Update Chipset and Biometric Driver Software from the Manufacturer’s website:

    I would suggest you to refer the computer manufacturer’ website, and install the latest chipset and biometric drivers for the device. If you do not find the drivers on website, then you can contact the Manufacturer to get the compatible
    drivers.



    Method 2: Remove and Add Fingerprint Options

    Step 1: Remove Windows Hello

    1. Open Settings app, click
      Accounts, and then Sign in options.
    2. Under Windows Hello section, click
      Remove button
    3. Then Reboot your PC.


    Step 2: Add Windows Hello

    1. Open Settings app, click Accounts, and then Sign in options.
    2. Under Windows Hello section, click Add button
    3. Sign-out and sign-in to the
      Microsoft Account





    We await your response.



    Regards,
     
Thema:

Windows Hello unable to be removed

Loading...
  1. Windows Hello unable to be removed - Similar Threads - Hello unable removed

  2. Unable to create Windows Hello PIN

    in Windows Hello & Lockscreen
    Unable to create Windows Hello PIN: Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able to set up your pin. you can try again, or skip this step and set up a...
  3. Can't remove Windows Hello PIN

    in Windows 10 Customization
    Can't remove Windows Hello PIN: I want to remove Windows Hello PIN because I don't need it anymore, but why I can't remove it? Here's the screenshot [ATTACH] Thanks for helping! https://answers.microsoft.com/en-us/windows/forum/all/cant-remove-windows-hello-pin/6f3f1faf-5db9-41c4-bd13-43d852169b2c
  4. Unable to change Windows Hello Pin

    in Windows Hello & Lockscreen
    Unable to change Windows Hello Pin: Hello, I currently run Windows 10 home, version 10.0.18362 Build 18362. While attempting to log in to my laptop, I received a notification saying "Your organization requires that you change your pin". I changed my pin, but was forced to use a 6 digit pin instead of a 4...
  5. remove windows hello window

    in Windows Hello & Lockscreen
    remove windows hello window: I initially set up a pin for signing in, but I do not want a pin or password, how do I remove the hello window, since I do not have a remove button on sign in options?...
  6. Unable to setup Windows Hello Error: Windows Hello is not available on your device

    in Windows Hello & Lockscreen
    Unable to setup Windows Hello Error: Windows Hello is not available on your device: Hi, I'm trying to set up a face recognition via windows hello but unfortunately it says that the face and fingerprint recognition is not available on this device. Any help is appreciated. Thanks in Advance. James ***Original title: HP Omen 17t***...
  7. REMOVE WINDOWS HELLO!!!!

    in Windows Hello & Lockscreen
    REMOVE WINDOWS HELLO!!!!: I hate windows hello and need it removed from my computer, here is the previous post that still does not have an update:...
  8. How to remove Windows Hello

    in Windows Hello & Lockscreen
    How to remove Windows Hello: I want to remove windows hello from my computer. And the common response of: Start > Settings > Accounts > Sign in options > Remove. DOES NOT WORK, STOP TELLING ME TO DO THAT!!! I don't have a remove button, and I even selected NEVER in the list but it still asks me...
  9. Unable to set up Windows Hello

    in Windows Hello & Lockscreen
    Unable to set up Windows Hello: I try to set up windows hello on my account after creating a new Admin Account. Now it says that windows hello is set up on another account and that I need to remove it, although there are no other accounts on the PC. Is there any way to fix this problem? This question was...
  10. Unable to set up Windows Hello

    in AntiVirus, Firewalls and System Security
    Unable to set up Windows Hello: I have purchased Hp Pavillion x360 Convertible . I am unable setup Windows Hello. But my peer with same device is able to setup https://answers.microsoft.com/en-us/windows/forum/all/unable-to-set-up-windows-hello/7cb3d55a-7d68-4ef0-832a-9b2db3cdc220"