Windows 10: Windows Hello update made fingerprint sign in option disappeared and messed up several drivers

Please skip load new drivers because I doubt dozens of companies didn't bother to update their drivers for Windows latest update failure.


Update also messed up my Bluetooth and iPhone drivers.

:)

 

Windows Hello fingerprint disappears after each update

Hi,

Thank you for the update on the issue.

Windows Hello is a more personal, more secure way to get instant access to your Windows 10 devices using fingerprint, face, or eye recognition. Most PCs with fingerprint readers are ready to use Windows Hello now, and more devices that can recognize
your face and iris are coming soon.

I would suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website, as corrupted drivers might be the cause of the issue.

I would suggest you to refer the Wiki article by Andre Da Costa on
install the drivers.

How to: Install and Update Hardware Drivers in Windows 10

After installing the drivers in compatibility mode, follow the steps below and check if you are able to get the sign in option with Biometric.

• 
  Press Windows logo key + I key.
  
• 
  Click on Accounts.
  
• 
  Go to Sign in options.
  
• 
  The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.
  

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Try to navigate as mentioned below and check if you're able to setup the Windows Hello.

* Click Start

* Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello

* Check whether you're able to make changes to the setting and setup Windows Hello there.

Do keep us updated.

Regards,

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows hello isn't accepting my fingerprint.

Hi TouhaZohair,

Thank you for your reply.

Apologize for the delay in reply.

Method 1: Update Chipset and Biometric Driver Software from the Manufacturer’s website:

I would suggest you to refer the computer manufacturer’ website, and install the latest chipset and biometric drivers for the device. If you do not find the drivers on website, then you can contact the Manufacturer to get the compatible
drivers.



Method 2: Remove and Add Fingerprint Options

Step 1: Remove Windows Hello

1. Open Settings app, click
   Accounts, and then Sign in options.
   
2. Under Windows Hello section, click
   Remove button
   
3. Then Reboot your PC.
   

Step 2: Add Windows Hello

1. Open Settings app, click Accounts, and then Sign in options.
   
2. Under Windows Hello section, click Add button
   
3. Sign-out and sign-in to the
   Microsoft Account
   

We await your response.



Regards,