Windows 10: Windows hello webcam selection

Hello all.


My laptop integrated webcam is Windows hello capable, cool stuff.


I just purchased a new external 4K (logitech brio) webcam for my office videoconferencing and i found it is compatible also with windows hello.


What i found is .... i cannot choose/switch which camera to use for facial recognition. It always point me to the integrated device.


The only way to use my external device is.... disable the internal one on 'device manager'.


In my office my laptop is docked on a place where i cannot open the lid -so using the integrated webcam is not on the table- just plug the thunderbolt and rock on. So... how do you guys tune your windows to allow the webcam to use for windows hello?


I know it's rare those days having two cams compatible with windows hello, but this is something must be fixed in short/mid term.


Thanks in advance.


Regards


Jose Angel.

:)

 

Windows 10 - Hello" cant find my webcam

Hi,



This issue can be caused if the webcam drivers are corrupted or missing. I would suggest you to visit the computer manufacturer website and install the latest webcam drivers.

If that issue persist try to install the web cam drivers in Compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.



Refer the link below.

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Webcam had disappeared

Hi,

The webcam may have stopped working due to hardware failure, or a loose cable that connects it to the device’s motherboard. We suggest that you try to show hidden devices in
Device Manager by following these steps:

• Right-click on the Start menu and select Device Manager.
• Click on the View tab and select Show hidden devices.
  

If you are seeing the webcam drivers, uninstall them. Then restart your device to check if Windows will be able to recognize the webcam and will install the drivers.

Let us know how it turns out.

 

Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

Hi,

Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:

• Run the troubleshooter for Windows apps.
• Install the driver using the compatibility mode.

Get back to us with the results of the suggested troubleshooting steps.