Windows 10: Windows Hello with 2 Fingerprint readers

Discus and support Windows Hello with 2 Fingerprint readers in Windows Hello & Lockscreen to solve the problem; I want to use Windows 10 Hello with my laptop's FP reader, which works well, but also would like to use an external FP reader when my laptop is docked... Discussion in 'Windows Hello & Lockscreen' started by DanStarrr, Feb 11, 2019.

  1. DanStarrr Win User

    Windows Hello with 2 Fingerprint readers


    I want to use Windows 10 Hello with my laptop's FP reader, which works well, but also would like to use an external FP reader when my laptop is docked and the internal FP reader on the laptop's keyboard deck is hidden (lid is closed)


    Can this be done? or will Windows Hello only see a single FP reader and never the 2nd one to register fingerprints?

    :)
     
    DanStarrr, Feb 11, 2019
    #1

  2. No Windows Hello with Digital Persona 4500 fingerprint reader

    Digital Persona uru 4500 fingerprint reader automatically detected by Windows 10. In settings it's showing BIOKEY 200 fingerprint reader. And in device manager it's updated with latest driver 4.0.0.128. Trying to see Windows Hello in sign in option over
    two months with these fingerprint reader. But no solutions still now. Tried all necessary steps but no Windows Hello. The driver I can upgrade only 4.0.0.143. No other driver or software is getting installed under compatibility mode in Windows 10 also I have
    found.

    Pls try to give a solution.
     
    SantanuSarkarbrp, Feb 11, 2019
    #2
  3. Windows Hello not available with Digital Persona Fingerprint Reader

    I think writing in community comes to an end. Long time written that Digital Persona UrU 4500 fingerprint reader supported by Windows Hello or not. Got lot of suggestions and followed. Recently Microsoft has changed the compatibility portal with it's own
    products. There is no place for other brands. Previously this fingerprint reader showed in the same portal as a windows 10 compatible device. Recently I am on Insider Preview Build 10565 from stable Build 10240. But this major issue not fixed after following
    all necessary steps.
    I think Lock Screen is related with Hello. Defaults pictures & Windows Spotlight Pictures showing & changing fine. But no lock screen with pictures coming after hitting lock button or win+L. Only as usual password or PIN lock screen coming. I don't know
    these two problem will fix or not.
    1. DISM.exe result fine.
    2. sfc/scannow is OK. etc.
     
    SantanuSarkarbrp, Feb 11, 2019
    #3
  4. Windows Hello with 2 Fingerprint readers

    Fingerprint Reader not working on Windows 10

    Hi Kayleigh,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

    • What is the make and model of your device?
    • What is the device status in Device Manager along with exclamatory mark?

    I suggest you to try few of the below troubleshooting steps and check if it helps.

    Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

    • Press Windows key from the keyboard, click on
      Control Panel.
    • In the Control Panel window, select Category and then select
      Large icons.
    • Click on Troubleshooting, click on
      view all option on the upper left corner.
    • Select the Hardware and Device
      options from the list.
    • Click Next and follow the on-screen instructions.

    Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

    Steps:

    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Fingerprint driver and select Update Driver Software
    • Check if you are able to access the device.

    Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.
     
    Deepika Gowda, Feb 11, 2019
    #4
Thema:

Windows Hello with 2 Fingerprint readers

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