Windows 10: Windows Installer always hung in wow64win!NtUserMsgWaitForMultipleObjectsEx when installing...

ENV: Windows 10 Version 19041 MP 8 procs Free x64

When I install my software, windows installer always hung and can't continue to install successfully.

I got a dump file when windows installer process is hanging, as shown below.



For analysis of this file, run!analyze -v


wow64win!NtUserMsgWaitForMultipleObjectsEx+0x14:00007ffe`ac039004 c3 ret0:000> !analyze -v******************************************************************************** ** Exception Analysis ** ********************************************************************************KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1031 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DEVIN_WINPC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 133728 Key : Analysis.Memory.CommitPeak.Mb Value: 83 Key : Analysis.System Value: CreateObject Key : Timeline.OS.Boot.DeltaSec Value: 608206 Key : Timeline.Process.Start.DeltaSec Value: 357 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 5.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1NTGLOBALFLAG: 0APPLICATION_VERIFIER_FLAGS: 0EXCEPTION_RECORD: .exr -1ExceptionAddress: 0000000000000000 ExceptionCode: 80000003 Break instruction exception ExceptionFlags: 00000000NumberParameters: 0FAULTING_THREAD: 0001276cPROCESS_NAME: msiexec.exeERROR_CODE: NTSTATUS 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.EXCEPTION_CODE_STR: 80000003STACK_TEXT: 00000000`005ae108 00007ffe`ac024cb0 : 00000000`005ae0e0 00000000`00000000 00000000`00000001 00000000`005ec3f0 : wow64win!NtUserMsgWaitForMultipleObjectsEx+0x1400000000`005ae110 00007ffe`ac7e902a : 00000000`007d3000 00007ffe`ac024c20 00000000`007d5000 00007ffe`ac7ea3b0 : wow64win!whNtUserMsgWaitForMultipleObjectsEx+0x9000000000`005ae170 00000000`776817c3 : 00000023`77701fec 00007ffe`ac7e0023 00000000`00000000 00000000`005eff08 : wow64!Wow64SystemServiceEx+0x15a00000000`005aea30 00000000`776811b9 : 00000000`005efc3c 00007ffe`ac7e39b4 00000000`005aeb00 00007ffe`ac7e3aaf : wow64cpu!ServiceNoTurbo+0xb00000000`005aeae0 00007ffe`ac7e38c9 : 00000000`007d2000 00000000`00e400e0 00000000`00000000 00000000`005af350 : wow64cpu!BTCpuSimulate+0x900000000`005aeb20 00007ffe`ac7e32bd : 00000000`00000000 00000000`00832388 00000000`00000000 00000000`00000000 : wow64!RunCpuSimulation+0xd00000000`005aeb50 00007ffe`ad92266e : 00000000`00000010 00000000`00000010 00007ffe`ad9806e0 00000000`007d1000 : wow64!Wow64LdrpInitialize+0x12d00000000`005aee00 00007ffe`ad9112f1 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x193e00000000`005af230 00007ffe`ad8c4543 : 00000000`00000000 00007ffe`ad850000 00000000`00000000 00000000`007d3000 : ntdll!_LdrpInitialize+0x4cd9500000000`005af2d0 00007ffe`ad8c44ee : 00000000`005af350 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b00000000`005af300 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xeSYMBOL_NAME: wow64win!NtUserMsgWaitForMultipleObjectsEx+14MODULE_NAME: wow64winIMAGE_NAME: wow64win.dllSTACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kbFAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64win.dll!NtUserMsgWaitForMultipleObjectsExOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10IMAGE_VERSION: 10.0.19041.388FAILURE_ID_HASH: {30ec1d4c-7914-59db-81ea-e2f4fcb6fdf7}Followup: MachineOwner---------


Please help me to fix this issue. Thanks a lot!

:)

 

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