Windows 10: Windows is prompting me to enter a password for an email that no longer is linked to my...

The title says it all. Whenever windows needs to confirm my identity, like when trying to purchase something from the store or when trying to sync passwords, it will ask for my computers PIN which I can enter no problem and then it asks for the password to a hotmail account that no longer is linked to this account. The email in question is not listed on my credentials manager, and I can not change its password as the email was deleted long ago.


This is my second ticket for this problem, I am not a happy camper :

:)

 

Getting prompts to enter password in Windows Mail app

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to help you further:

• May I know who the Email Service provider is?
  
• Are you able to login to the email account through your favorite web-browser?
  
• What happens when you enter password?
  

In the meantime, please follow the steps mentioned below:

Method 1: Reconfiguring the account

I suggest you to remove the account from the Windows 10 mail app and configure it again. Please follow the steps mentioned below:

1. Open Windows Mail app by searching it from the
   Start menu.
   
2. At the bottom of the left navigation pane, click on
   Settings (Gear icon).
   
3. Select Manage accounts.
   
4. Click on the account and select Delete account from this device.
   
5. On the confirmation page, select Delete.
   
6. After deleting the account follow the steps from the article
   
   Set up email in the Mail app for Windows 10 to add the email account.
   

Method 2: Resetting password

You can try resetting the password for the email account and check if that helps. To reset the password login to the website of the email provider in any browser and change the password.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?

 

UAC prompt asks to enter password in Windows 10

Hi Irinelonofrei,

Thank you for posting your query in Microsoft Community.

I would suggest you to login to the built-in admin account and check:

1. Click on Start icon and select Command Prompt run as administrator
there.

2. Accept the UAC prompt.

3. Enter the following command to enable the hidden administrator account:
net user administrator /active:yes

Note: To disable the account follow the instructions : net user administrator /active:no

If you can log into the Default Administrator account, follow these steps to perform System Restore:

a. On the desktop, press Windows key + R to open a Run Dialog.

b. Type %systemroot%\system32\rstrui.exe.

c. Press Enter and select a restore point before the account got deleted.

If issue persists, also try this:

Try to save the password in credential manager and check. Refer to the steps below:

• Press Windows key + X.
• Click on Control Panel.
• Click on "Credential Manager" and select "Windows Credentials".
• Go down to "Generic Credentials" and select "MicrosoftAccount:user=<user_name>" (where <user_name> should be your user name).
• Click "Edit" and Change the password and press "Save".
• Check if issue persists.

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist you.

Thanks and regards,

Jenith