Windows 10: Windows is reverting my graphics driver to an older version

I have an Acer Aspire E5 571 running Windows 10. The CPU is an Intel i5 5200U that has an iGPU Intel HD Graphics 5500. The latest driver for this iGPU is the 20.19.15.5171 from 11/04/2020, downloaded from the official Intel website. Windows reverts this driver back to 20.19.15.4531 from 09/29/2016, thinking it's the latest one.As you can see, this isn't a case where the driver manufacturer got the version number wrong or where i'm trying to maintain an old driver, windows is actually installing an older driver over a newer one. I've tried multiple methods to prevent windows from changing my

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Unable to install older NVIDIA Drivers on Windows 10

Hi,



Thank you for contacting Microsoft Community.

• Did you try installing the driver in compatibility mode? Mostly it’s a compatibility issue which many of our customers are facing with NVIDIA.
  

I would suggest you go through the suggestion by Andre Da Costa for information about the incompatible Graphics Card and check if it helps.



http://answers.microsoft.com/en-us/...ndows-10/5e3fcc1a-9654-42ac-8bd8-28c3749f94eb



If still the issue persists then I suggest you to go to manufacturer’s website install the graphic drivers for windows 10 and if it is not available then you can install it in compatibility mode and check if it helps.

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Graphics card information.

Hi David,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

The error might occur if the Graphic card is cannot update the driver automatically.

I suggest you to update the graphic card manually by following the steps below:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

Also, can download the latest version of the graphic card from the manufacturer website.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.

 

Unable to install graphics card driver on Windows 10.

Hello Alex,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



You may be facing the above issue due to no graphics card drivers installed on your PC. If a device driver is not installed, then the particular device will not be supported on the PC. Any device driver installed on the PC will be visible under
Device manager.



Method 1: I suggest you to download and install the latest and most compatible graphics card driver for Windows 10 operating system from the manufacturer’s website and check if the device driver is visible under
Device manager.



Method 2: If the issue persists, I suggest you to install the drivers in compatibility mode by
following the steps below and check if the issue is resolved.



Step 1: Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• 
  Download the latest driver setup file from the manufacturer’s website or locate the driver setup file of the previous operating system in your PC.
  
• 
  Right-click on the driver setup file and click on
  properties.
  
• 
  Click on the compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation.
  
• 
  Once the driver is installed in compatibility mode,
  restart the PC for the effective changes to take place.
  

Step 2: You can also follow the steps below and check if the issue is resolved.

• 
  Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
  
• 
  Select the top most search result and follow from step 2 from
  Make older programs compatible with this version of Windows
  (Also applies to Windows 10).
  

Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.