Windows 10: Windows Issue Or Gaming Mouse Software Issue?

The UI for this particular gaming mouse software (Roccat Swarm), almost immediately closes upon execution. When I mouse over the software's icon on the taskbar tray, it disappears.
I'm not sure if this is more of a Windows issue of just something wrong with the software. This is a recent issue as the software has worked just fine in the past.


I've attached a video to show what happens when trying to execute the software.


Windows 10 Pro (1903)

[youtube]mM4WcHtv3B8[/youtube]

:)

 

Gaming Mouse software installation issue

Hi,

We need a couple of information to further assist you with your concern regarding installation issue of your Gaming Mouse software. Please provide the following:

• Were there any updates made on your computer prior to this concern?
• When you say "I tried everything", what troubleshooting steps have you taken to resolve this?

We look forward to your response.

 

Mouse ticking stuttering issues when gaming

Hi Edy,

To isolate your concern regarding your mouse ticking stuttering, kindly answer the following questions:

• Have you made any changes prior to the issue?
• What troubleshooting steps have you done so far?
• Are you experiencing the same issue when playing other games?
• Does the issue also occur in other programs?

Looking forward to your reply.

Regards.

 

Windows 10 mouse issues

Hi Rick,

Thank you for posting your query in Microsoft Community.

I suggest you to run the Hardware Troubleshooter by following the steps provided below and check if the issue persists.

• Type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

If the issue still persists, update the drivers for mouse by following the steps below:

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Expand ‘Mice and other pointing devices’.
  
• 
  Right click on the driver and select ‘update driver software’.
  

Hope the information is helpful.