Windows 10: Windows Issue: Random crashes, black screens, PC freezing

Discus and support Windows Issue: Random crashes, black screens, PC freezing in Windows 10 Support to solve the problem; Hello, I'm currently facing the occasional random crashes. I also find myself with a black screen in a middle of a game requiring a reboot and from... Discussion in 'Windows 10 Support' started by renkun, Aug 11, 2021.

  1. renkun Win User

    Windows Issue: Random crashes, black screens, PC freezing


    Hello, I'm currently facing the occasional random crashes. I also find myself with a black screen in a middle of a game requiring a reboot and from time to time the PC just locks/freezes. General performance issues are also a problem too. For example loading up task-manager or excessive frame drops during games. I would like help on figuring out the possible causes. Let me know if you require more information and I will gladly get them for you. Most of my PC specs are already in my profile. ----------------- Windows 10 Version: 19043.1110 ------------------ Many thanks!

    :)
     
    renkun, Aug 11, 2021
    #1
  2. vinsterX Win User

    Random Crash/Freeze on Build 10130


    Hello everyone.

    I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

    1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
    2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.
    In both cases, I have to hold the power button in to shut down the computer for a restart.

    Any direction or help would be greatly appreciated.
     
    vinsterX, Aug 11, 2021
    #2
  3. Arun B J Win User
    Black Screen, Screen Flickers, Random Freezes

    Hi,



    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    I suggest you to follow the steps below and check if it helps.

    Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

    • Press “Windows + X” and select Device manger.
    • Select Display Adapter and expand the driver icon.
    • Right click on the driver icon and click on Update.
    • Follow the onscreen instructions to update the driver.
    Refer the link below and check if it helps

    Troubleshoot black screen problems

    Troubleshoot black screen or blank screen errors



    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Arun B J, Aug 11, 2021
    #3
  4. 623baller Win User

    Windows Issue: Random crashes, black screens, PC freezing

    random crashes and screen freezes

    need help troubleshooting my random crashes and screen freezes, i have to manually reboot sometimes to solve the issue or it will just auto restart

    see attached zip for the dump, thanks!
     
    623baller, Aug 11, 2021
    #4
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Windows Issue: Random crashes, black screens, PC freezing

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