Windows 10: Windows keeps crashing to a black screen - hard reboots don’t help - not registering...

Hey, if anyone can help with this, I’d appreciate it so much! I just got off the phone with Microsoft customer support, and they helped me to install windows on my newly built pc, after having the screen freeze and then crash to black several times on my own attempts.

After hanging up and thinking the issue was resolved, I opened Microsoft edge to begin setting up my preferences and downloads, when all of a sudden my screen froze on the default blue windows wallpaper, wouldn’t accept any commands from my keyboard like “Ctrl+alt+delete” or “Ctrl+shift+esc” (however I could still move my mouse cursor).

I tried to reboot the system by holding the pc power button, but then when it turned back on it showed me a blue windows logo on a black background, and then just the black background.

Any tips for helping me resolve this? Thanks!

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Gtx 460 black screen issue

I have an EVGA gtx 460 that has started acting odd. Every once in awhile I would get a black screen that would require a hard reset. Then eventually the other day, it wouldn't boot at all. It would boot to the windows logo and then black screen.

Replaced it with a spare card, booted up fine.

Put the 460 back in, black screen.

Booted in safe mode, boots fine.

Uninstalled driver and reboot to full windows... boots fine with no driver installed.

Reinstalled latest driver (was already on latest driver when this started) and rebooted. Black screen.

Booted into safe mode and uninstalled driver again.

Reboot to full windows, install old version of driver, reboot. Black screen.

Reboot to safe mode, uninstall driver, reboot to full windows install reeeeeaaally old version of driver. Reboot. Black screen....


So... the only time the card works is when there is no nvidia driver installed... weird.


Anybody got any ideas? I haven't tried testing it in a clean windows install yet, but that's my next step I guess.

 

Windows 10 keeps crashing and randomly restarting into a black and white screen.

Hello Ian,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, refer to the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Have you tried updating your network card driver? If yes, try to use the previous version of your network card driver.
• Are you using any 3rd-party antivirus software?

Meanwhile, let's troubleshoot the issue by performing the steps below:

We suggest following the steps on this article
to help you troubleshoot black screen issues in Windows 10.

Also, check if the issue occurs in a clean boot state. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you
run a program in Windows 10. Check the steps on this article.

We look forward to your response.

Regards.

 

Screen keeps going black for a second

Hi,

Sorry for the delay in replying.

Suggest you to follow the steps from this article to check if that helps.

Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Keep us informed to help you further.