Windows 10: Windows Live Mail won't install

Discus and support Windows Live Mail won't install in Browsers and Email to solve the problem; I get a Windows Live mail failed to install code 08007643. It says some other program is keeping it from installing, but it doesn't tell me which one.... Discussion in 'Browsers and Email' started by Clint, Apr 25, 2016.

  1. Clint Win User

    Windows Live Mail won't install

    I get a Windows Live mail failed to install code 08007643. It says some other program is keeping it from installing, but it doesn't tell me which one. I have turned off antivirus and firewall. I have also "Run as administrator" and logged in as administrator and same thing. Any help will be appreciated.

    Clint, Apr 25, 2016
  2. geekdom Win User

    Windows live mail 2011 wont open and I allowed remote access by LogMeIn Rescue

    The installation program won't open or Windows Live Mail won't open?

    If Windows Essentials 2012 is installed, it will show in Control Panel > Programs > Programs and Features as:

    Windows Essentials 2012

    Windows Live Mail will not show as an installed program in your programs.

    Is Windows Essentials 2012 shown as an installed program?

    Is there an associated error message with whatever doesn't open?
    geekdom, Apr 25, 2016
  3. Window Phone

    I just got a Windows Phone. I installed the Metro Mail with my email, the live tile won't turn on.
    Lindsey Wood, Apr 25, 2016
  4. davidhk Win User

    Windows Live Mail won't install

    WLM comes as part of a package in Windows Essentials.
    If it is your first time trying to install Windows Essentials, you will be asked to install a Netframework 3.5 first.
    If you decline to do that, you won't get to install Windows Essentials.

    Were you using this link to install Windows Essentials ?
    davidhk, Apr 25, 2016
  5. Clint Win User
    I know it comes as a package. I have installed it before many times. I did download it from the link you posted. I have Netframework ver,s 1,1.1,2,3,3.5 and 4. I downloaded Ver.3.5 again just to see if that made a difference.
    Clint, Apr 26, 2016
  6. Kyhi Win User
    just installed WLM on the latest preview - without issue..

    so is would have to be another program preventing the installation...

    Which one, would be a guess, as I have not seen any prior report..
  7. davidhk Win User
    You need to have WINDOWS firewall turned on in order to install Windows Essentials.
    davidhk, Apr 26, 2016
  8. Clint Win User

    Windows Live Mail won't install

    I have turned Windows Firewall and Defender back on. It still won't install. After trying everything else that I can think of, I did a repair install of Win 10. Still won't go.
    Clint, Apr 26, 2016
  9. davidhk Win User
    You are not out of disk space, are you ?
    davidhk, Apr 26, 2016
  10. Clint Win User
    I have 176 GB free of 250 GB SSD. That should be enough.
    Clint, Apr 26, 2016
  11. snoopy51 Win User
    This happened to me last week when I was helping out with a Windows Live Mail problem.
    I tried to install the WLM 2012 from my old download. It failed with the same error 08007643.
    The message indicated another problem was preventing me to install WLM. So I shutdown and downloaded from the current Windows Essential web page:
    It installed fine!
    Afterward I discovered that it was documented in:

    I never gave any thought about this until this post!
    snoopy51, Apr 26, 2016
  12. davidhk Win User
    I gave Clint the most current download link.

    Clint has other bug(s) preventing him from installing WLM.
    davidhk, Apr 26, 2016
  13. Clint Win User

    Windows Live Mail won't install

    Thanks for the document link. I did uninstall WLM first though.
    Clint, Apr 27, 2016
    • Download Malwarebytes (download direct link)
      Change detect option to include Rootkits
      Run a full scan

    • Uninstall Windows Essentials

    • In File Explorer, search your machine for
      Windows Live kind:=Folder
      Rename the Windows Live Folders (including Windows Live Mail) to
      x-Windows Live
      x-Windows Live Mail

    • Download Piriform cCleaner (direct download)
      Run cCleaner registry pick
      sort the result by the data column
      select ONLY entries associated with Net 1.x and associated with Windows Live (including Mail)
      Answer YES to backup entries before fixing (remember where you save the cc######.reg file
      Fix the errors.
      If you're not sure, post a screen shot of what cCleaner finds before maing any changes.

    • Restart your machine

    • Download the Windows Essentials offline installer package from here:
      How do I install Windows Essentials while offline?

      Near the bottom of that page;
      expand the > Essentials installer files for Windows 7, Windows 8.1, and Windows Server 2008 section
      Choose the WLM download for your language

    • When the download completes,
      Run wlsetup-all.exe
      Select ONLY Mail for now
      - most of the other Apps in the Essential family have been depreciated and replaced by Universal Apps
    Slartybart, Apr 27, 2016
  14. Clint Win User
    Finally got WLM installed. After uninstalling Windows Essentials, there was still a lot of references to Windows Live. I went in the registry and deleted all references to Windows Live. Also all the folders that had Windows Live. After a reboot, it installed fine. Now I have no more bug(s).
    Thanks to all that replied.
    Clint, Apr 30, 2016

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