Windows 10: Windows Mail app getting crashed Event name: MoAppHang

Since upgrading to Windows 10 Version 1809 (OS 17763.379) a week ago, reliability monitor is showing multiple critical errors every day:


Microsoft Outlook stopped responding and was closed.


I normally use Windows 10 Mail app for mail. Per MS store, mail and calendar app is up-to-date as of yesterday.

Edit: I do not own the Outlook product. Win 10 Mail app accesses outlook.live.com online.


What can I do to fix this?


Clip of technical details from most recent event is below.


Source
Microsoft Outlook

Summary
Stopped responding and was closed

Date
‎4/‎5/‎2019 9:40 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11425.20190.0_x64__8wekyb3d8bbwe\HxOutlook.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: microsoft.windowscommunicationsapps_16005.11425.20190.0_x64__8wekyb3d8bbwe
Application Name: praid:microsoft.windowslive.mail
Application Version: 16.0.11425.20184
Application Timestamp: 5c958df3
Hang Signature: 61bd
Hang Type: 2097152
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 61bdbc77c167e50edda6da76eb143c0a
Additional Hang Signature 2: ce0a
Additional Hang Signature 3: ce0a640098371fc5465e91d807a8cebe
Additional Hang Signature 4: 61bd
Additional Hang Signature 5: 61bdbc77c167e50edda6da76eb143c0a
Additional Hang Signature 6: ce0a
Additional Hang Signature 7: ce0a640098371fc5465e91d807a8cebe

Extra information about the problem
Bucket ID: f01ab40be9b99e65fdd0b4354783d0ec (2148415163181813996)



***Modified title from: Critical events: Microsoft Outlook stopped responding and was closed***

:)

 

Windows 10 Apps Crashing (Facebook, Mail, Weather, etc.)

Is there a 1001 eventID close to this one? The one you listed doesn't help me much.

Here are the instructions from earlier in the thread:

Launch one of the crashing apps; after it crashes, do the following:

1) click on Start button

2) type "Event Viewer"

3) click on it to launch the desktop app

4) expand "Windows Logs"

5) click on "Application"

Look for a "Information" level entry (EventID = 1001) that should be close to the top of the list that is already sorted by date and time. You should see an event with the following:

Fault bucket #####, type 5

Event Name: MoAppCrash

The Event Name might also be MoAppHang.

Grab the actual # that is listed. If that is empty, look for the next "information" entry.

 

Mail app will not open on 10041.


Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

Persistent app crash. Problem Event Name "MoAppHang" and "MoAppCrash". App JWLibrary.exe

I own a Surface Pro 2017 and recently bought a Surface Pro 6 and find that an app that I frequently use crashes persistently on both devices. In my field of work I put the device to sleep many times. I press the power button to turn the screen off, then
press power button again to wake the device. I don't use a password, so I just slide up on the lock screen. At random times the app in question has crashed (JWLibrary).

I don't know where to find help. Is this an issue for the app developers or Windows? What can I do to fix this?

Here is the reliability monitor report:

Code:

Source

JWLibrary

Summary

Stopped responding and was closed

Date

‎12/‎20/‎2018 10:27 AM

Status

Report sent

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path:    C:\Program Files\WindowsApps\WatchtowerBibleandTractSo.45909CDBADF3C_10.6.31153.0_x64__5rz59y55nfz3e\JWLibrary.exe

Problem signature

Problem Event Name:    MoAppHang

Package Full Name:    WatchtowerBibleandTractSo.45909CDBADF3C_10.6.31153.0_x64__5rz59y55nfz3e

Application Name:    praid:App

Application Version:    10.0.0.0

Application Timestamp:    5bc9f1c2

Hang Signature:    61bd

Hang Type:    2097152

OS Version:    10.0.17134.2.0.0.768.101

Locale ID:    1033

Additional Hang Signature 1:    61bdbc77c167e50edda6da76eb143c0a

Additional Hang Signature 2:    1cb0

Additional Hang Signature 3:    1cb0c7a34d5f14e722413588c4f33d6d

Additional Hang Signature 4:    61bd

Additional Hang Signature 5:    61bdbc77c167e50edda6da76eb143c0a

Additional Hang Signature 6:    1cb0

Additional Hang Signature 7:    1cb0c7a34d5f14e722413588c4f33d6d

Extra information about the problem

Bucket ID:    da534438ab5dd227ec6762b13b8ed209 (2046713069011128841)