Windows 10: Windows Mail app will not add work email account IMAP.

When I enter in the details for my work email on my Surface Laptop 2, it is stuck on "Finding your settings" or "creating account" indefinitely. I have tried doing this through Settings, or through the Mail app, and I encounter the same problem each time. Everything is updated and reinstalled - same problem. What can I do to fix this?

:)

 

Mail App - Cannot set up 'Other account POP, IMAP'

It seams now that it is working, since this week an update rollup for Windows 10 is available. Now there is a field for setting the email address.

 

Mail App - Cannot set up 'Other account POP, IMAP'


Hi, my first post on the forum - can someone help?

I can't see how to set up 'Other account POP, IMAP' in the Win 10 mail app - or rather I can see how to set up accounts and either the app is faulty or I must be missing something, because I've tried using the advanced settings as recommended in the Ten Forums tutorial on the mail app (Mail app - Add or Delete Account in Windows 10 - Windows 10 Forums) but I don't see anywhere to put the actual email address for the account I'm trying to set up.

Likewise if I do it step by step setup from the 'Other account POP, IMAP' link in setup although I can put the email address in this eventually gets overwritten by my username when setup is finished - I have my own domain and my hosts username format is totally different to my email address - e.g. the mail format would be 'someone@mydomain.com' whilst the username would be in the format 'mydomain.com_someone' - the app appears to assume that mail address and username are going to be the same as when setup is completed the app shows my username as my email address. I've set up an ActiveSync account fine but I'm stumped on setting my personal mailbox up.

I'm probably being stupid, but any help/advice please? Thanks.

 

Unable to add Gmail account in Mail app

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are trying to add Yahoo/Gmail email account in Mail app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Mail app installed?
  
• Do you have any non-Microsoft Antivirus/security program installed?
  
• Are you aware of any changes on the PC prior to this issue?
  

Meanwhile, we would suggest you to perform these steps and check if that helps.



Steps to add Yahoo email in Mail app.

1. In yahoo mails account security, click on manage app passwords.
   
2. After selecting other app and entering the new app name in the text box
   
3. Now, in Windows 10 mail app, add this type of account.
   
4. In Windows 10 mail app, enter your details and the password generated by step 2

Steps to add Gmail email in Mail app

Step 1: Connect your Google account to PC

1. Go to the Security section of your Google account
   
2. Under Connected
   apps and sites, go to Apps
   connected to your account
   
3. Make sure that Windows is on the list

Step 2: Enable IMAP on your Google account

1. Sign in to Gmail
   
2. Click the gear in the top right
   
3. Select Settings
   
4. Click Forwarding
   and POP/IMAP
   
5. Select Enable IMAP
   
6. Click Save Changes

Step 3: Add Gmail account.

1. Open Mail app.
   
2. Click on the gear icon to open settings.
   
3. Click on Manage account.
   
4. Click on Add account.
   
5. Now select Google and check if you are able to add the account.

Regards,



Aditya Roy

Microsoft Community – Moderator