Windows 10: Windows makes iPhone keep asking to allow access...

Yes, those are all fans and all the peripherals on the mother board.

Dang! Have you tried restarting again? In fact, shut it down completely and start again.

 

I shut down completely, waited 30 - 60 seconds, then restarted. After 4 - 5 minutes, I connected the iPhone - still got "no photos found." Devices and Printers shows two entries for iPhone as before.

I then ran the Windows USB Troubleshooter and got the same result as before - "USB controller is in a failed state or is not currently installed..."

 

Dang! I don't do a lot of 3rd party apps for one to search for those missing drivers. Not sure why the OS isn't any longer either. I can either get someone that does or perform the reset. Personally I'd do the reset, but up to you.

 

OK, I'll likely do the reset - thanks again for all your time!

 

Don't mention it. Glad to help. I think you made the correct choice. Now you'll know for sure what you'll have. Good luck and please let us know how it goes.

 

Just to make sure you know about this: Your Windows 10 PC will love all the devices you own - Windows Experience BlogWindows Experience Blog

 

Tony K, I've been researching so I don't screw up the repair.

For my questions, I'm referencing the info in the table at the top of Refresh Windows 10 Installation Upgrade Tutorials

1. If I'm backing up all my files anyway and the only difference between reset and refresh is that reset does not keep personal files, wouldn't it be better to do a reset? Any disadvantages to a reset?

2. The table reads for both Keep my files and Remove Everything: "Removes changes you made to settings."

Then immediately below the table is:

"This tutorial will show you how to refresh Windows 10 on your PC to reinstall Windows and keep your personal files and settings..."

I'm confused by the apparent contradiction.

3. Do both the refresh and reset remove changes I've made to the registry?

Thank you

 

Maybe a suggested idea before a reset:

Download a 3rd party app that would search to attempt to update all your drivers on your computer. Driver Reviver 5.25.3.4
You can test trial it out (without purchase). Do a scan. Then it will tell you which drivers need updating. I think the trial version lets you update one at a time or something. Look through the results and update anything that has to do with USB drivers.

That's just a suggested idea that could be done before a reset.

 

Thank you for the resource, pepanee.

In addition to the USB issue, the PC has been running slowly in the past few weeks (it's only one year old and it has been in everyday use only a couple of months) - should I just go ahead with a reset or refresh? Or try Driver Reviver anyway?

 

Personally for me: A reset would slightly inconvenience me, because many of my custom settings would go back to default. If you don't have many custom settings, then it shouldn't be too much of a hassle. Yet with

1) Registry Cleaners, they actually should help improve the computer's performance. CCleaner - The world optimization tool - Piriform (Free version is a good cleaner. It's a recommended app to have.)
2) Also, cleaning out programs that start up with the computer definately help performance and speed up the computer. You may have installed apps that you don't use anymore that start up with the computer. WhatInStartup - Disable/delete programs at Windows startup (Disable apps that you recognize that you no longer use. You can also uninstall them)
3) Doing a defrag on your main drive (as long as it's a Hard Disk Drive HDD, not a Solid State Drive SSD) Defraggler - File and Disk Defragmentation - Free Download Free version is good

But first, you can try to see if you can update the USB driver first and get it to work.

All that is what I would do first, before a reset, because for me, all my custom settings would reset with the computer reset.

 

It's just Windows 10's defaults for devices and AutoPlay settings.

Your iPhone shows twice 'cos there's different ways of accessing it, much like if you connect some cameras and can see both the camera itself (for communicating with its settings) and the camera's photo storage area. Some printers with USB/card slots are the same... you'll see the printer as one device and each of its media slots separately. Windows is just displaying the device based on how many ways there are of accessing (areas of) it. If you had a Bluetooth-enabled laptop and your iPhone was paired to it then it's likely it would appear 3 times as a device.

As for the "Allow this device to access photos and videos?" prompt, it's just Windows's default AutoPlay options.

To stop it, as per your original post, try this:

1. Click on Start > Settings > Devices > AutoPlay.

2. You should see your iPhone in the right-hand pane.




3. Click on the Choose a default dropdown and choose the Take no action option to stop the prompt.

Hope this helps...

 

My apology. I did mean refresh. (note to self > Look at notes).

Yes, refresh keeps personal files and Store apps, but removes other programs while reinstalling Windows.

Backing up is a good idea always anyway.

No need for 3rd party crapps, especially Registry cleaners. Windows has everything you need to keep a system clean and running well.

 

Oh and, yes, it'll create a new Registry.