Windows 10: windows media player will not read info off of music CD

windows media player works fine but will not retrieve info off music CD so every album and songs are unknown

:)

 

MEDIA PLAYER- unable to play or rip cd's

Hi Christine,

Thank you for posting your query in Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with the issue.

• Did you check if you are able to play using other CD'S?
• What is the exact error message or code you receive when you try to play the cd or try to Rip?

For now let's try the below steps and check if it helps:

Method 1:

I suggest you to check if the rip settings are set correctly as mentioned in this article:

http://windows.microsoft.com/en-US/windows-8/change-settings-for-ripping-music

Method 2:

I suggest you to uninstall and reinstall the Windows Media player and check if the issue persists. Refer to these steps to uninstall and reinstall Windows Media player:

• Press Window key + F, select “Settings’ tab below the search box.
• Type “Turn Windows features ON or OFF” and click on the tile with the same name.
• Now, expand the “Media features” and uncheck the box against “Windows Media player”.
• Restart the computer.
• Now follow the same steps and check the box against “Windows Media player” and
  restart the computer to reinstall.
• Check if the issue persists.

Hope it helps. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Windows Media Player unable to rip CD

Hi,

Thank you for posting in Microsoft Community.

A. Are you able to burn CD’s using other programs?

B. Are you getting any error while you try to burn CD?

C. From when are you facing this issue?

If you bring up windows media player, then make a burn list, then insert disk to burn the music it will gray out the burn button. But if you insert the disk then bring up media player it will not be grayed out.

To burn an audio CD do the following:



I suggest you to follow the below steps.

1. Click the Burn tab, click the arrow below the
Burn tab, and then click Audio CD (this is the default choice).

2. Insert a blank CD-R disc into your CD burner.

3. If necessary, click the Clear List pane button to remove all items from the previous burn list.

4. Find the items in your library
that you want to copy to the audio CD.

5. To create a burn list, drag items from the Details pane (the pane in the middle of the library) to the List pane (the pane on the right side of the library).

Refer the below link for further reference:

http://windows.microsoft.com/en-IN/windows-8/burn-cd-or-dvd-media-player.

Hope it helps.

Reply us with the update of the issue.

We are glad to help.

 

Unable to burn audio cd in Windows Media Player

Hello,

I realize the inconvenience you are experiencing with Windows media player. I will certainly help you.

I suggest you to follow the methods below and check if it helps:

Method 1: Troubleshooting.

Step 1: Run Windows Media player
troubleshooter by following the steps below, and check if the issue is resolved.

• Type Troubleshooting in the search bar next to
  Start icon, and select the top most search result.
• Click on View all option from the left side panel of the window,
  
• Select Windows Media Player DVD from the listed options, click on
  Advanced option, and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Step 2: I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Type Troubleshooting in the search box next to
  Start button and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.
• Close the window and check if the changes are effective.

Method 2: If the issue persist, I suggest you to disable and enable the Windows media player by following the steps below:

• Press Windows icon key on the keyboard, type
  Windows Media Player, right click on the top most search result and select
  Uninstall option.
• From the window, click on Turn Windows feature on or off.
• Expand the Media Features option from the window, and uncheck the
  Windows Media Player.
• Follow the steps from ‘a’ to ‘c’, except check the Windows Media Player option and check if the issue is resolved.

As a reference, click on the link below about Burn a CD or DVD in Windows Media Player:

http://windows.microsoft.com/en-gb/windows/burn-cd-dvd-media-player#1TC=windows-10

Let us know the results. We will be glad to assist you further.

Thank you.