Windows 10: Windows Mixed reality controller connection issue

I am unable to use both windows mixed reality controllers at the same time. They both connect, however, the first controller that connects works, and lights up brightly as it should. The second controller stays dimly lit, and while it connects, does not do anything. I can use either one, it just depends on which one I turn on first. I have a feeling it is a bluetooth problem, however, bluetooth says they are both connected. I do not have bluetooth 4.0 as is required, however it runs and I have been using this headset for almost a year with no problems with the controllers until now.

:)

 

Windows Mixed Reality - Left controller not connecting

Hi Wing3685,



Thank you for posting your question in the Microsoft Community.

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Have you installed all pending updates on the PC?
   
3. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
   
4. What is the make and model of your computer?
   

1. What is the make and model of the controller?

However, I suggest you to refer this article
Windows Mixed Reality help, and check if that helps.

Please reply for all the required information to help you further.

Regards,

 

lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Mixed Reality Controllers won't connect.

Hello Jordan,

If you like, you might see if the step by step instructions in the tutorial below to setup mixed reality controllers may be able to help.

Setup and Pair Mixed Reality Motion Controllers in Windows 10