Windows 10: (Windows Mixed Reality) We ran into a problem connecting to your headset. Error code 14-2

Discus and support (Windows Mixed Reality) We ran into a problem connecting to your headset. Error code 14-2 in Windows 10 Gaming to solve the problem; so... i got an hp mixed reality headset today and i can't start... it says... We ran into a problem connecting to your headset. Try removing any... Discussion in 'Windows 10 Gaming' started by Guilherme Souto, Nov 6, 2018.

  1. GUILHERME SOUTO
    Guilherme Souto Win User

    (Windows Mixed Reality) We ran into a problem connecting to your headset. Error code 14-2


    so... i got an hp mixed reality headset today and i can't start...


    it says...

    We ran into a problem connecting to your headset. Try removing any extension cables you might be using, and make sure you've connected the headset to the correct port for your graphics card. If you're using any adapters, make sure they're compatible with Mixed Reality. If you're still having problems, try updating your graphics driver. Error code 14-2

    i asked on reddit and i got no response... i tried updating windows, updating my graphics card driver


    my graphic card is a GTX 1050 TI

    and my processor is a intel core i5 7400



    :)
     
    Guilherme Souto, Nov 6, 2018
    #1
  2. REYMICHAEL ROS
    Reymichael Ros Win User

    ERROR code 2181038087-14 on windows mixed reality vr by HP

    Hi,

    The error code 2181038087-14 indicates that Windows Mixed Reality is having trouble initializing the presence sensor on your Mixed Reality headset. To help you resolve the issue, try to unplug your HMD and plug it back in. You can try another USB port.

    For more information to troubleshoot the issue, refer to the article below:

    Troubleshooting Windows Mixed Reality

    Let us know if you need further assistance.
     
    Reymichael Ros, Nov 6, 2018
    #2
  3. CONNOR.M
    connor.m Win User
    ERROR code 2181038087-14 on windows mixed reality vr by HP

    I have tried this many times and it didn't work. i went to the site but no help
     
    connor.m, Nov 6, 2018
    #3
  4. JOSEPH BAN
    Joseph Ban Win User

    (Windows Mixed Reality) We ran into a problem connecting to your headset. Error code 14-2

    Mixed Reality Headset

    Hello,

    The issue that you’ve encountered regarding the error code that you receive on your
    Windows 10 computer may be caused by some configuration on the system. To sort out your concern, we suggest that you follow the steps provided in this article about
    troubleshooting
    Windows Mixed Reality    . Once you’re on the page, you may click the
    I am getting a "Something Went Wrong" error code link under the
    In this article     section on the right-side pane of the window, and then look for the error code that you receive. Once you locate the troubleshooting for the error code, you may proceed with the steps to complete the process. After completing the given
    steps, you may check if the issue persists.


    (Windows Mixed Reality) We ran into a problem connecting to your headset. Error code 14-2 26e3f6bd-3dd9-413e-a9e4-a1741130ca1c?upload=true.png


    Keep us updated about your concern for additional assistance.
     
    Joseph Ban, Nov 6, 2018
    #4
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(Windows Mixed Reality) We ran into a problem connecting to your headset. Error code 14-2

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