Windows 10: Windows not displaying correct monitor information

Discus and support Windows not displaying correct monitor information in Windows 10 Drivers and Hardware to solve the problem; I recently acquired a second monitor that is the same brand as my original monitor. Original monitor model: GN276HL New monitor model: A221HQV... Discussion in 'Windows 10 Drivers and Hardware' started by boostbander24, Apr 4, 2019.

  1. Windows not displaying correct monitor information


    I recently acquired a second monitor that is the same brand as my original monitor.


    Original monitor model: GN276HL


    New monitor model: A221HQV


    Both monitors are acer.


    My original monitor is now appearing as the A221HQV in my display settings.


    My problem is that my original monitor is supposed to have a refresh rate of 144Hz, and I have been using it on this setting until I hooked up my new monitor which is only 60Hz. Now in display settings both monitors are being read as the same model number with identical refresh rates and I need my original monitor to be 144Hz and my new one to be 60Hz.


    How can I tell windows that these are not identical monitors so I can get my good refresh rate back?

    :)
     
    boostbander24, Apr 4, 2019
    #1
  2. RWOne Win User

    Monitor is detected but display resolution is not correct


    One of two possibilities:

    1. Driver is still not correct, as you don't have the listed resolution to go to recommended for that monitor. If it is using a driver win 10 installed and not the manufacturer, then you need to try the manufacturer driver, list the display driver from device manager and we can go from there.

    2. Card in PC (Is it a card, or integrated mainboard graphics?) doesn't support that resolution, hence driver not listing it, etc.

    Other possibility - what does the system show for the monitor listed in device manager?
     
    RWOne, Apr 4, 2019
    #2
  3. No display on monitor when TV set as primary display

    Issue solved

    Removed DVI/HDMI cable from computer and monitor

    Step 1: Check if the VGA monitor cable is defective.

    1. Turn off computer
    2. Connect the monitor VGA cable from the monitor to the VGA port on the computer
    3. Turn on computer, VGA monitor cable is good.

      Step 2: Tun off computer
    1. Connect HDMI Cable to HDMI port and TV
    2. Turn on computer and TV, there is no monitor black screen
    3. Click on the Windows logo, select the Settings icon , and then select

      System. Under Display there are two squares, labeled 1 and 2

      D Click on Advanced Display Settings:

      Display information: Display 1- Monitor Display 2 -TV

      E Right-click the Speakers icon in
      the taskbar, select Sound, click on Playback devices,


      a s tv screen with my brand shows
      AMD High Definition Audio Device ready.

      F. Problem solved



      Cause of the problem: Defective VGA port on the Syba VGA HD15+ 3.5 Audio to HDMI converter
     
    Rooben Kajima, Apr 4, 2019
    #3
  4. Windows not displaying correct monitor information

    Multiple Monitors, display numbers not correct.

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience caused. I will be glad to assist you with this.

    I would suggest you to Unplug the TV from the computer and try the steps given below:

    1. Press Windows key + I to open settings

    2. Click on "system"

    3. Click on "display" on the left pane.

    4. Click "advanced display settings"

    5. Click "detect".

    Once the second monitor is setup, I would suggest you to plug the TV and follow the same steps and check.

    If that doesn't help, try switching the cables and check.

    Do get back to us with the result. We will be glad to help if you need further assistance.
     
    Wungraileng Vashi, Apr 4, 2019
    #4
Thema:

Windows not displaying correct monitor information

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