Windows 10: Windows option prevents mouse scroll.

When I try to scroll with my mouse an option comes out(that I don't know) that goes from 0 to 1 and it doesn't scroll. I don't know what it is and because of that I can't find a fix for it

:)

 

Arc Touch Mouse Not Scrolling

Hello Norman,

The Scroll inactive windows when I hover over them option might have been turned off that is why you cannot use the scroll pads. Kindly check if that option is turned off. You may follow these steps:

• Go to Settings, then select Mouse.
• Check if the Scroll inactive windows when I hover over them is turned off. If so, turn that option on.
  

If the issue persists, kindly uninstall the Arc Touch Mouse driver for the , then reinstall it.

Your response will be highly appreciated.

 

Mouse Scroll Jumps

Hello Nate,

It is possible that the Vertical Scrolling is set to a higher numeric value. To assist you with your concern I would suggest checking the Vertical Scrolling to isolate the issue. Just follow these steps to isolate the issue.

• Press the Windows key and go to Settings.
• Click Devices and go to Mouse.
• Click on Additional mouse options.
• Click on the Wheel tab.
• Put a bullet on Roll the wheel one notch to scroll and change the numeric value to 2 or 3 (Depending on your preference.)
• Click Apply, then OK.

Check if this will resolve the issue.

Let us know how it goes.

Regards.

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Certain window items bounce on Scrolling

Hi Sandeep,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know if your touchpad functionality is fine other than the mentioned issue?

As you are facing issues with scroll options in few of the applications on Windows 10. Try the below and check if it helps.

Method 1: I suggest you to change the mouse & touchpad settings and check if it helps.

• Press Windows key, type mouse
  and select Mouse & touchpad settings.
• Choose appropriately with the following options and check if the issue persists.

• Roll the mouse wheel to scroll
• Choose how many lines to scroll each time
  

Method 2:

Step 1: As you are using touchpad, I suggest you to use different mouse to different ports and check if it helps.

Step 2: I suggest you to boot the computer to Safe mode and check if the issue persists.

Refer: Start your PC in safe mode in Windows 10


Reply to the post with an updated status of this issue, we will be happy to help you accordingly.