Windows 10: Windows Photos app hangs trying to view images

Sometimes it takes a while to open an image. Sometimes opens but doesn't have any image. Just shows blank black background. Sometimes it opens the image. Usually working with .jpg and .png files. It started happening fairly recently. It worked fine before. I need to close and open it a couple of times before I get it to work.

Windows version: 1909 (OS Build 18363.959).

:)

 

Deleting Random image files from Photos App, Windows 10

Hi Michelle,



Thank you for writing tom Microsoft Community Forums.



Photos app in Windows 10 gathers photos from your PC, phone, OneDrive and other devices, and puts them in one place, where you can more easily find what you’re looking for. Please refer

See all your photos for more details.



We would suggest you to follow the steps mentioned below and try deleting the source folder of the image file from the Photos App.

1. Open Photos App.
   
2. Click on the image you want delete to full view.
   
3. Right click on the image in full view and select
   File info.
   
4. Check and make a note of Folder Path of the image file.
   
5. Then go back by clicking on back arrow at the top left corner.
   
6. Click on Ellipsis icon at top right corner and choose
   Settings.
   
7. Click on X button on noted folder path in the list of folder paths under
   Here is the list of what we have found so far and check.
   

Regards,

 

[HELP]Image recovery issues

Guys i am trying to fix my cousins Asus Eee netbook. It has a backup image file that is partitioned on the hard drive but when I go to use it the app will run through a few steps and stop. It is running Vista . Any suggestions?

 

Images not saving in Windows Photo App

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



In order to understand the issue in a better manner, please share the following details.

• 
  Since when did the issue started appearing?
  
• 
  How did you tried saving the photos?
  
• 
  What is the status when you try to save the photos? Do you see any error code or error message on the screen?
  

I suggest you to run an app troubleshooter and check if it helps.

Method 1: Run App Troubleshooter

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Windows Store apps troubleshooter
  

If the issue persists, I suggest you to go through the below article and check if it helps.

Click on,
http://windows.microsoft.com/en-US/windows-8/photos-app-faq



Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.