Windows 10: Windows Photos App Keeps Crashing

Discus and support Windows Photos App Keeps Crashing in Windows 10 Software and Apps to solve the problem; When I try to open Microsoft Photos it opens in black screen and then closes. error logs point to a DCOM error, I have been all over the internet and... Discussion in 'Windows 10 Software and Apps' started by Tom M31, Feb 11, 2019.

  1. Tom M31 Win User

    Windows Photos App Keeps Crashing


    When I try to open Microsoft Photos it opens in black screen and then closes.

    error logs point to a DCOM error, I have been all over the internet and have tried just about everything I can find out there.


    Any thoughts?



    Windows 10 Pro


    Build 1803

    OS Build 17134.523


    Thanks,

    :)
     
    Tom M31, Feb 11, 2019
    #1
  2. ben201 Win User

    Windows Photos App crashes


    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Feb 11, 2019
    #2
  3. abn505 Win User
    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Feb 11, 2019
    #3
  4. Windows Photos App Keeps Crashing

    windows 10 photo app crashes after approx 10 seconds

    Hi Dave,

    I do appreciate your efforts and time.

    Do you receive any error message before crashing?

    I suggest you to try the steps below if you have not yet tried.

    I would suggest you to reset Windows store.


    • Right click on start and select ‘RUN’.

    • In the Run window, type WSReset.exe and click “Ok”.
    If the Photos app is the only one crashing, it could be a problem with the Photos app database. To reset the database, perform the following:

    1. Press windows button + R

    2. Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState

    3. Delete all the contents of that folder.

    Please get back to us with the required information to assist you further.
     
    Kalpana Shankarappa, Feb 11, 2019
    #4
Thema:

Windows Photos App Keeps Crashing

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