Windows 10: Windows Photos File Information crashes

Discus and support Windows Photos File Information crashes in Windows 10 Software and Apps to solve the problem; In the last few days, Windows Photos hangs for about 20 seconds and then closes/crahes (no error, just closes) every time I try to display File... Discussion in 'Windows 10 Software and Apps' started by (Mick), May 7, 2019.

  1. (Mick) Win User

    Windows Photos File Information crashes


    In the last few days, Windows Photos hangs for about 20 seconds and then closes/crahes (no error, just closes) every time I try to display File Information.

    Windows 10, nothing noticeable changed recently.

    I have reset, re-installed, scanned, but no resolution so far.

    :)
     
    (Mick), May 7, 2019
    #1

  2. windows 10 photo app crashes after approx 10 seconds

    Hi Dave,

    I do appreciate your efforts and time.

    Do you receive any error message before crashing?

    I suggest you to try the steps below if you have not yet tried.

    I would suggest you to reset Windows store.


    • Right click on start and select ‘RUN’.

    • In the Run window, type WSReset.exe and click “Ok”.
    If the Photos app is the only one crashing, it could be a problem with the Photos app database. To reset the database, perform the following:

    1. Press windows button + R

    2. Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState

    3. Delete all the contents of that folder.

    Please get back to us with the required information to assist you further.
     
    Kalpana Shankarappa, May 7, 2019
    #2
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, May 7, 2019
    #3
  4. ben201 Win User

    Windows Photos File Information crashes

    Windows Photos App crashes


    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, May 7, 2019
    #4
Thema:

Windows Photos File Information crashes

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