Windows 10: Windows Player - Can't play videos because there's a problem with your video card

What is happening with the video player all of a sudden....?


Is this one of those Windows updates that breaks your computer...


The videos are not playing well, sometimes they run, then they start to crack the image or freeze all together. It says there is a problem with your card.


then sometimes it gives other random errors like: 0x80070006



I have played games with 0 issues.

Firefox was giving the same issue and i had to de-activate hardware acceleration from Firefox to fix it.


All the drivers are up to date and i have 0 issues with anything else



What is going on???

:)

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Windows Media Player on Windows 10 - Cannot play video because there is a problem with your video card after pausing and resuming

Hi Smith,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing videos from Windows Media Player. We will help you with this issue.

Let us know the following to assist you better with this issue:

• Is this issue confined to any specific video?
• What is the make and model of your computer?
• How exactly have you tried to re-install the video card drivers?
• Were you able to access any other videos normally on your computer?

We appreciate your effort and time spent in resolving the issue. Try the below and check if it helps.

Step 1: I suggest you to run Windows Media Player DVD troubleshooter, if not yet deployed.

Windows Media Player DVD troubleshooter find and fix problems with playing DVDs in Windows Media Player.

Steps:

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click onWindows Media Player DVD and follow the onscreen instructions.

Step 2: I suggest you to run
Hardware and Devices troubleshooter
as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Also refer to the Microsoft article to know more about: Windows
Media Player

Hope it helps. Reply to the post with the required information and an updated status of this issue, we will be happy to assist you further.

 

Videos are green?

I found this official describtion from Microsoft Support about this problem.

A short summary about the possible solutions:

• Make sure that you are using the latest drivers for the video card that are provided directly from the video card manufacturer or from the system manufacturer. If you update the drivers, make sure that the Color Quality setting in the Display Properties dialog box was not reset.
  
• Verify that you have any other software updates for the video card. Also, verify that you have the latest updates for Microsoft DirectX. For other software updates for the video card, and also for DirectX updates, visit the following Microsoft Web site.
  
• Turn down video acceleration. To do this in Microsoft Windows Media Player 9 Series or in later versions of Microsoft Windows Media Player, follow these steps:
  
  
• Change the advanced video acceleration settings. To do this in Windows Media Player 9 Series or in later versions of Windows Media Player, follow these steps:
  
  
• Lower the screen resolution. To do this, follow these steps: