Windows 10: Windows Quick Assist

Discus and support Windows Quick Assist in Windows 10 Gaming to solve the problem; Can a Windows 10 user Quick Assist a Windows 11 user? Are the two versions of Windows compatible in this respect please?... Discussion in 'Windows 10 Gaming' started by John, Jan 27, 2022.

  1. John Win User

    Windows Quick Assist


    Can a Windows 10 user Quick Assist a Windows 11 user? Are the two versions of Windows compatible in this respect please?

    :)
     
  2. Nikhar_K Win User

    Quick Assist

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Please reply to the following questions to get a better understanding of the issue:

    • What happens when you search for quick assist in the start menu?
    • Are you getting any error message while opening Quick Assist?
    • Which build version of Windows 10 is installed on your computer?
    • Since when are you facing this issue?
    • Did you make any changes to the computer recently?

    However, you can try the troubleshooting steps mentioned below:

    Method 1: Re-registering the app

    1. Type PowerShell on the search bar.
    2. Right click on PowerShell and select
      Run as administrator.
    3. Type the following command and press Enter:

      Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    4. Once the process is completed, restart the computer and search for Quick Assist.

    Method 2: Creating new user account

    You can create a new user account and check if you are able to open Quick Assist.
    To create a new user account please follow the steps from L: Create a local user
    or administrator account in Windows 10.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 27, 2022
    #2
  3. dalchina Win User
    Quick Assist not working

    Windows Quick Assist [​IMG]


    I suppose another possibility might be that some related service is not configured correctly...

    E.g. Tweaking.com's repair tool includes a repair to set services to default.

    I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

    I saw a note somewhere that there's no relevant group policy.

    Is this idea relevant?
    or this:
    - this helped some people
    https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6
     
    dalchina, Jan 27, 2022
    #3
  4. dalchina Win User

    Windows Quick Assist

    Quick Assist not working

    Good diagnostic step.

    You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

    Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

    If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

    Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

    Presumably it's not been blocked by the firewall:
    Get and Give Remote Assistance with Quick Assist app in Windows 10
    - some unfinished discussion as to whether both accounts had to be MS accounts or not.

    I found this:
    Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


    https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/


    This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
    It also indicates how to block it- so you can check that doesn't apply.
     
    dalchina, Jan 27, 2022
    #4
Thema:

Windows Quick Assist

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