Windows 10: Windows randomly reboots

Hey, I've just built a pc and I am getting random reboots with no bluescreen.


I used windbg to analyze error logs and got this on the MEMORY.dmp

Any recommendations?


Microsoft R Windows Debugger Version 10.0.19041.685 AMD64

Copyright c Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.





************* Path validation summary **************

Response Time ms Location

Deferred SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 10 Kernel Version 19041 MP 12 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff800`54a00000 PsLoadedModuleList = 0xfffff800`5562a490

Debug session time: Fri Apr 9 06:09:26.200 2021 UTC + 9:00

System Uptime: 0 days 1:01:41.889

Loading Kernel Symbols

...............................................................

................................................................

......................................................

Loading User Symbols

PEB address is NULL !

Loading unloaded module list

..........

For analysis of this file, run !analyze -v

6: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



SYSTEM_SERVICE_EXCEPTION 3b

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff8005509e938, Address of the instruction which caused the bugcheck

Arg3: fffff3008dd78c20, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 2



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on FREEMAN



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 20



Key : Analysis.Memory.CommitPeak.Mb

Value: 73



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 3b



BUGCHECK_P1: c0000005



BUGCHECK_P2: fffff8005509e938



BUGCHECK_P3: fffff3008dd78c20



BUGCHECK_P4: 0



CONTEXT: fffff3008dd78c20 -- .cxr 0xfffff3008dd78c20

rax=0000000000002f40 rbx=fffff3008dd796b0 rcx=00000000000005e8

rdx=00000000827f827f rsi=0000000000000000 rdi=ffffab03a351f000

rip=fffff8005509e938 rsp=fffff3008dd79628 rbp=fffff3008dd79730

r8=ffffab03ad04a000 r9=0000000000000013 r10=000000000000027f

r11=000000000000027f r12=000001f3b838dc64 r13=ffffab03a351f000

r14=fffff3008dd79920 r15=0000000000000000

iopl=0 nv up ei pl nz na pe nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202

nt!HvpGetCellPaged+0x68:

fffff800`5509e938 488b4808 mov rcx,qword ptr [rax+8] ds:002b:00000000`00002f48=????????????????

Resetting default scope



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



PROCESS_NAME: Registry



STACK_TEXT:

fffff300`8dd79628 fffff800`55020a74 : 00000000`00000060 00000000`00000001 fffff300`00000000 00000000`00000000 : nt!HvpGetCellPaged+0x68

fffff300`8dd79630 fffff800`54fecb32 : 00000000`00000008 00000000`00000000 00000000`00000000 00000000`00000001 : nt!CmQueryValueKey+0x284

fffff300`8dd79790 fffff800`54e075b8 : 00000000`08b3e370 00000000`00000002 00000000`00000000 00000000`02000000 : nt!NtQueryValueKey+0x5f2

fffff300`8dd79a90 00007ffd`6abacef4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28

00000000`08b3e2e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`6abacef4





SYMBOL_NAME: nt!HvpGetCellPaged+68



MODULE_NAME: nt



IMAGE_NAME: ntkrnlmp.exe



STACK_COMMAND: .cxr 0xfffff3008dd78c20 ; kb



BUCKET_ID_FUNC_OFFSET: 68



FAILURE_BUCKET_ID: 0x3B_c0000005_nt!HvpGetCellPaged



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {32f4db97-5bc1-37be-caf3-746cdc554a0b}



Followup: MachineOwner

---------

:)

 

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Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.