Windows 10: Windows Remote Assistance with Satellite Users Issues

Hello,

Has anyone else had issues trying to help folks via Windows Remote Assistance who only have Hughes Net satellite service? I'm on cable, they are on Hughes satellite. They can get me the incite & password via email file attack (no email client setup yet on their end). I can only seem to get to the "attempting to connect" and then it quits and I get the error message that the connection failed no matter how many times I attempt to connect, it always fails. Is it just the nature of flakey satellite service or extensive latency? Just wondering what others who have tried that connection type have experienced...

TIA!

:)

 

Remote Assistance

Hi Darlene,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Are the computers connected to domain?
  
• 
  Which edition of Windows 10 is installed in your computer?
  

Reference: Meanwhile you may follow the suggestions in the below article and check if it helps. With Remote Desktop Connection, you can sit at a PC and connect to another PC in a different location (the remote
PC).

http://windows.microsoft.com/en-in/windows/remote-desktop-connection-faq#1TC=windows-8

Note: You may open the Start menu and click on search bar to access search bar. Except the search bar option, everything will work in Windows 10 as suggested in the above article. You may not access some of
the computers if they are connected to domain. If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote
PC. Ask your system admin to do this for you.

If the computers are connected to domain, you may post your query in Microsoft TechNet forum. We have a dedicated team with advanced tools and permissions to help you with this type of issues. I suggest you to post the same
query in Microsoft TechNet forum for further assistance with this issue.

Technet forums - Windows 10 IT Pro

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Windows 10 Log me in remote user

Hi,

Please assist me with the following information related to this issue:

• Are you facing issues while trying to login to your user account or while trying to login to your remote logmein user?
• What is the exact error message you get when you try to enter the password?

If you are facing issues while trying to log in your user account, I suggest you to check the keyboard language layout.

Please reply us with the required information to assist you further.

 

Remote Assistance for Windows 10

When a user has a problem and needs remote assistance the tool should be provided right where they need it in the Start Menu or in the list of apps. The fact that the user needs remote assistance in the first place means they have a problem. Don't give
them another problem by hiding the application they need to fix it. Come on Microsoft - you can do better than this!