Windows 10: Windows reset itself without asking. Lost all my data. This was not due to an update....

Windows reset itself without asking. Lost all my data. This was not due to an update. Please assist In recovery. Thank you

:)

 

Lost data from hard drive, what to do now?

Well, I'm sorry to hear that it's a WD My Passport that failed on you, @tomhenry ! *Frown
I'd recommend you to try using a different USB cable with it and see if that will help your system to detect it without it disconnecting.
I'd also suggest you to go to Disk Management and see how the drive is listed there. It won't hurt to check up on the health and SMART status of the HDD by running the QUICK and EXTENDED tests from the WD's Data LifeGuard Diagnostics. Here's a link to the available software: http://products.wdc.com/support/kb.ashx?id=11ZOpD

Give these troubleshooting steps a try and keep us posted with the results!
SuperSoph_WD

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

ALL MY FILES ARE GONE AFTER UPDATE

Hi,

The issue that you are experiencing can be due to data/file corruption. For us to isolate why the issue is happening, we would like to ask for additional information:

• How did you update the computer automatically through Windows update or via Media Creation Tool?
• Is the issue happening only on a specific folder (with sub-folder) on your Desktop?

Furthermore, as an initial troubleshooting we suggest following the steps on this article:
Find lost files after the update to Windows 10. It consists of information on how we can locate your files.

Update us with the outcome so we can provide further assistance.