Windows 10: Windows reset not working

Hi,
My friend gave me his old Asus laptop, which had been upgraded from Win 7 to Win 10 a while back.
The windows version is 1809
Installed on 2019-4-17
OS build : 17763.1039

I would like to remove all of his personal information, so I tried :
Start > Settings > Update & security > Recovery, and chose to remove all files, but that didn’t work. I get a message that the reset could not be completed.

So I have 2 questions :
- Is there another way to reset windows 10 so that no personal files or data is retained ?
- if not, can I just buy another Windows 10 license and install it over the current one, and what are the caveats ?

:)

 

Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

DTS supported natively by Windows 8/8.1 and it should work on windows 10 too just DDL require to unlock your driver .

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it