Windows 10: Windows S Mode

Hi!


I have a user who set up a laptop of the box. She would like to install software on the laptop. She can not because S Mode is blocking her. She is not able to remove S Mode as S Mode does not recognize the email address she is entering. She states that she entered her work address as the email address.


This may be a local install. I have no idea how it was set up, If she was connected directly to her network or Wireless.


How do you remove Widows S mode if the system does not recognize your email?



Thank you


Wanda

:)

 

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If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

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• Please report back and let us know the outcome, as it will dictate the next steps.
• Also: please tell us what AV/AM/firewall programs are you running on this system?

Thanks,
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