Windows 10: Windows Scan App Not Working

Discus and support Windows Scan App Not Working in Windows 10 Software and Apps to solve the problem; Recently I've been having problems with the Windows Scan app and my Dell 1135n MFP printer/scanner. It will scan a document and then when it completes... Discussion in 'Windows 10 Software and Apps' started by Dan O'Connell dan, Feb 23, 2020.

  1. Windows Scan App Not Working


    Recently I've been having problems with the Windows Scan app and my Dell 1135n MFP printer/scanner. It will scan a document and then when it completes the scan it errors out on display or creating the scan file and I get this very obtuse error message with no explanation as to whether it is a memory error doubtful or disk write error or ??? Sometimes when I do the scan over it will work correctly but now I get this message every time.


    I'm on the lastest version and update of windows, I uninstalled and reinstalled the printer drivers, I uninstalled and reinstalled the Windows Scan App and still same issue. My laptop has 16 GB RAM and ample HD space and is fairly new within a year old. I'm trying to scan to a PDF file. I've also tried lower resolution, and different color selections but all of the combinations produce this error.


    Anyone having this problem? The Microsoft Tech wanted me to create a new profile and then transfer over everything to it and I'm not willing to do something so drastic when the error message is so obtuse. I'd rather find another scan app...

    Windows Scan App Not Working 7845fa64-522d-4caa-88eb-012c258a7b7c?upload=true.png

    :)
     
    Dan O'Connell dan, Feb 23, 2020
    #1

  2. Scan App

    Hi Laura,

    Welcome to Microsoft Community.

    Sorry to know that you are facing issues using the Scan app on Windows 10. I will certainly help.

    I suggest you to follow the below steps and check if it resolves the issue.



    Step 1: Run the Apps troubleshooter



    Run the App troubleshooter to fix issues that may prevent app from working properly.

    Click here to
    download and run the Apps troubleshooter.



    Step 2: Check for the update



    Go to Windows Store and check any updates
    available for the Scan App. If available, install the updates and see if the app work as expected.

    Please post back with the status of the issue and we will be glad to assist you further.

    Thank you.
     
    Vinodh_Kumar V, Feb 23, 2020
    #2
  3. Scan and Fax not working in Windows 10

    Hi Sandy,

    I realize the inconvenience you are experiencing with scanning and fax issues on Windows 10. I will certainly help you.

    This issue might occur if printer driver is corrupt.

    To assist you better, please provide us the information below:

    • What is the make and model of the computer?
    • Are you getting any error message?
    • When you say that "scan and fax not working", how exactly are you trying to scan and fax on Windows 10?

    If you have tried to use Windows Scan and Fax app, then try to access it and check if you are able to scan documents.

    1. Click on Search bar.

    2. The type "Windows Fax and Scan" without the quotes in the search bar and click on it.

    3. Try to scan the copies of documents.

    Also I suggest you to refer to the steps provided in the below Microsoft Help Article about troubleshooting steps related to printer issues and check if it helps.

    Fix printer problems:

    http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

    Please get back to us with an update on scanning and fax issues, we will be happy to help.

    Thank you.
     
    Nyima Yonten, Feb 23, 2020
    #3
  4. Windows Scan App Not Working

    scanned documents

    Hello,

    By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

    • Press Windows and type pictures
    • Click Pictures and double-click the Scans folder.

    Furthermore, we suggest that you repair your Word application by following the steps on this

    link
    .

    Let us know how that turned out for you.
     
    Marilou Ser, Feb 23, 2020
    #4
Thema:

Windows Scan App Not Working

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