Windows 10: Windows Security cannot resolve threat which already was removed by Shift+Delete

Discus and support Windows Security cannot resolve threat which already was removed by Shift+Delete in Windows 10 Software and Apps to solve the problem; Basically, title says it all, Windows Security found virus Trojan:Script/Phonzy.A!ml in one Setup.exe file which was included in downloaded iso file, I... Discussion in 'Windows 10 Software and Apps' started by James Hodo, Aug 17, 2022.

  1. Windows Security cannot resolve threat which already was removed by Shift+Delete


    Basically, title says it all, Windows Security found virus Trojan:Script/Phonzy.A!ml in one Setup.exe file which was included in downloaded iso file, I never run that Setup because I found out that there were trojan horse in it, so I did "eject" option when you use iso file so it opens up like CD and it affected file location was "F:\Setup.exe". Then I removed downloaded iso file with Shift+Delete.Problem is that file with virus no longer exists, I scanned my PC afterwards and it found nothing but Windows Security still shows that "There are probably threats on the device" and Protection h

    :)
     
    James Hodo, Aug 17, 2022
    #1

  2. Windows Security cannot resolve threat which already was removed by Shift+Delete

    Basically, title says it all, Windows Security found virus (Trojan:Script/Phonzy.A!ml) in one Setup.exe file which was included in downloaded iso file, I never run that Setup because I found out that there were trojan horse in it, so I did "eject" option (when you use iso file so it opens up like CD and it affected file location was "F:\Setup.exe"). Then I removed downloaded iso file with Shift+Delete.

    Problem is that file with virus no longer exists, I scanned my PC afterwards and it found nothing but Windows Security still shows that "There are probably threats on the device" and Protection history shows one threat as active with affected item as "F:\Setup.exe" (this file no longer exist and "F:\" location is no longer accessible as it was not permanent drive), but it says "action needed" (actions in list are "Remove" or "Send to quarantine") but whatever I choose nothing happens as file no longer exists and Windows Security always shows this as there is active threat on PC but there is none.

    Any idea how to remove that "active" threat from Windows Security protection history or such as there is no longer virus present (Only option which seems to work is "Allow in computer" but that allows all threats classified as "Trojan:Script/Phonzy.A!ml" so that I really do not want to do)?
     
    James Hodo, Aug 18, 2022
    #2
  3. WINDOWS DEFENDER IS NOT REMOVING THREATS

    Hello PaulPChou,

    This one works. You're correct I chose removed but it just doesn't remove the threats it says working and after working the threats are still listed. I ran the safety scanner, reboot, scan in safe mode, scan in clean boot but neither of those works to remove
    the listed threats.

    Just as I thought all I need is to manually delete the file where it contains the threats list just like a log file.

    Thanks for providing the path where it stores the list.

    Best regards,

    Lelouch
     
    lelouch.lamperouge, Aug 18, 2022
    #3
  4. Windows Security cannot resolve threat which already was removed by Shift+Delete

    WINDOWS DEFENDER IS NOT REMOVING THREATS

    I'm having a problem with Windows Defender the threats found after I ran a full scan that last maybe around 10 hours cannot be removed by windows defender. I selected the remove option and it shows processing but after a while
    the threats are still listed and active. I already ran a offline scan and a quick scan but neither fix the problem.

    I already ran a secure boot and see if third-party apps are causing the problem but nothing works the threats are still listed and active. I checked the location of the file and manually deleted it even on my recycle bin but
    the threats are still there and labeled as active. This very annoying. I think this is an error in the windows defender part because I installed Malwarebytes and ran a full scan which took a couple of hours and found nothing because like I've said I have deleted
    the file location where the threats are.
     
    lelouch.lamperouge, Aug 18, 2022
    #4
Thema:

Windows Security cannot resolve threat which already was removed by Shift+Delete

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