Windows 10: Windows Security Screen - Can't type in password

New PC. Windows security keeps asking to "fix" my account.


Window security screen pops up and asks for password but, won't accept input into the password field. I've tried doing it from both physical and virtual keyboard.


Keyboard input to the security screen works fine on my laptop. Anyone have a suggestion.

:)

 

Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

You can't sign in to your Microsoft account

Hope this information was helpful.

 

Cannot type password into Windows login screen

Hi,

Thanks for posting your query on Microsoft Community.

To assist you better. I like to know; when you type password, are you able to view the black dots in the password area?



I suggest you to start your computer in safe and check if the same issue persist.

To start your system in safe mode follow the below steps:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Settings.
  
• 
  Follow the on Screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Windows 10 password security

Hi James,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I’ll certainly help you with this.

• What is the exact error message you get when you enter the password?
• Did you reset the password again?

If you haven't, I suggest you to Reset your password
and check.

While entering the password, I suggest you to enter the password from the On screen keyboard. To do so, follow these steps.

• On the Lock screen, click on the Ease of access button near the Power button.
• Enable the Onscreen keyboard and enter the password.
• Before hitting enter, click on the eye logo to confirm the password and hit
  enter.

Hope this helps you. Let us know if the issue persist. We'll be glad to assist you.

Thank you.