Windows 10: Windows Shuts down watching some videos.

Discus and support Windows Shuts down watching some videos. in Windows 10 BSOD Crashes and Debugging to solve the problem; My Window 10 PC is shutting down when I watch certain videos. It could be YouTube or and MKV file. I have found one YouTube video that does it when I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by jspfunk, Aug 4, 2021.

  1. jspfunk Win User

    Windows Shuts down watching some videos.


    My Window 10 PC is shutting down when I watch certain videos. It could be YouTube or and MKV file. I have found one YouTube video that does it when I switch it from HD to 4k, but other than that it could happen on a video once and the next time it will play fine. I set my PC to create a minidump, but it just is not. I don't have a MiniDump folder under C:\windows or even a Memory.dmp file. I don't thank it's creating it, becuase it just shuts off. It does not do a BSOD. The Event View has this message "The previous system shutdown at 7:57:06 AM on ‎8/‎4/

    :)
     
    jspfunk, Aug 4, 2021
    #1
  2. Yaqub K Win User

    Can't watch videos on Win 10

    Hi,

    Please assist me with the following information related to this issue:

    • Which web browser are you using to watch online videos?
    • Do you receive any error message?
    • What is the make and model of the computer?
    If you are using Internet Explorer to watch online videos, I suggest you to
    follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

    Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
    be recovered.

    Please reply us with the required information along with the status of the issue to assist you further.
     
    Yaqub K, Aug 4, 2021
    #2
  3. Junaid_A Win User
    Problem watching videos

    Hi Ara,



    Thank you for writing to Microsoft Community forum.



    To have a better clarity on the issue, respond to the questions listed below:

    • Were any changes made on the computer prior to this issue?
    • Does the issue persist on all sites?
    • Do the downloaded videos play fine?


    Meanwhile you may try the steps listed below and check if it works:

    • Right click on the video you’re watching.
    • Click on ‘Settings’.
    • On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.


    Regards,
     
    Junaid_A, Aug 4, 2021
    #3
  4. PaulaNees Win User

    Windows Shuts down watching some videos.

    Video on Facebook Watch

    I have noticed the problem is not just on Facebook watch, its with other videos on Facebook also.

    I did the trouble shooter as you instructed, and Facebook is not listed as a "windows store" app. Not sure what the next step would be.

    Paula Nees
     
    PaulaNees, Aug 4, 2021
    #4
Thema:

Windows Shuts down watching some videos.

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