Windows 10: windows start menu troubleshooter

We have multiple users whose Start Menu is frozen and they can't easily get to their files...

All have Windows 10 Professional ... There is supposed to be a troubleshooter - where do I find it...

:)

 

Start Menu Search

Hi,

About your issue regarding the Start menu or Search, in order for us to assist you better. Please answer the question:

• Were there any recent changes made to your system prior to the issue?

In the meantime, we suggest you to check this link:
Troubleshoot problems opening the Start menu or Cortana. It contains troubleshooting steps prior to the issue.

We'll look forward to your response.

 

Lost my Start Menu on Win 10 laptop

Hi Sherry,

To troubleshoot your concern, we suggest that you perform the steps in the support article below:

• Troubleshoot problems opening the Start menu or Cortana.
  

Let us know if you need further help.

Regards.

 

Start menu is not working on Windows 10

Hi,

Iunderstand the frustration if things are not working fine as expected.

Please help us with below details,

• • • • • 
          When you say "If I sign in under my user name I am in some earlier version", which version you are referring to?
          
        • 
          Did you made any recent changes to your computer prior to the issue?
          
        • 
          When you say “I cannot access the start menu and am limited to IP as a browser” Is it refers to Microsoft Edge?
          

As an initial steps, I suggest you to check for the Windows version. To do so, follow the below steps:

1) Login to your computer through user name on which it show earlier version of Windows.

2) Press Windows key + r.

3) Type winver, hit enter.

For the issue related to start menu, I suggest you to refer to the below Microsoft help article and check,

https://support.microsoft.com/en-us...ubleshoot-problems-opening-start-menu-cortana

Reply with results and necessary information to help you further.

Thank you.