Windows 10: Windows stop recognize Mouse and Keyboard after a while. I have to use power button to...

Discus and support Windows stop recognize Mouse and Keyboard after a while. I have to use power button to... in Windows 10 Drivers and Hardware to solve the problem; Hi, This happens to me twice today. While I'm using my Windows 10, suddenly mouse cursor disappears and after that, I can not use mouse and... Discussion in 'Windows 10 Drivers and Hardware' started by Tuangd, Jan 17, 2019.

  1. TUANGD
    Tuangd Win User

    Windows stop recognize Mouse and Keyboard after a while. I have to use power button to...


    Hi,


    This happens to me twice today.


    While I'm using my Windows 10, suddenly mouse cursor disappears and after that, I can not use mouse and keyboard to interact with Windows anymore.

    I tried unplugging the USB and put it back in again, still not working.

    The only option I have is to restart the machine with the power button.


    I want to know, is there any way to prevent this or to connect to my machine so I can save my work before restarting the machine.


    Thank you very much.

    :)
     
    Tuangd, Jan 17, 2019
    #1
  2. DEVNULL
    devnull Win User

    Keyboard and mouse not recognized after boot-up!


    Thanks, but how would I be able to do any of the things that you suggest when Windows is not recognizing either my keyboard or my mouse?

    I'll mention that I do intend to purchase a *wired* USB keyboard and mouse today and try them, but I'm not optimistic that they will be recognized by Windows either.
     
    devnull, Jan 17, 2019
    #2
  3. RYAN PAG
    Ryan Pag Win User
    Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

    Hi,

    To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

    • Is it one USB dongle for the mouse and keyboard?
    • Have you tried any troubleshooting steps to resolve the issue?
    • Did you make any changes to your computer prior to this issue?

    We suggest checking the article below to help you resolve the issue.

    Update a driver for hardware that isn't working properly

    Thank you.
     
    Ryan Pag, Jan 17, 2019
    #3
  4. JOHN FER
    John Fer Win User

    Windows stop recognize Mouse and Keyboard after a while. I have to use power button to...

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Jan 17, 2019
    #4
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Windows stop recognize Mouse and Keyboard after a while. I have to use power button to...

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