Windows 10: Windows store "Something happened on our end" brand new win11 computer

Discus and support Windows store "Something happened on our end" brand new win11 computer in Windows 10 Software and Apps to solve the problem; I bought a brand new computer prebuilt Asus and since firing it up for the first time I cannot download ANYTHING on the windows store. I am trying to... Discussion in 'Windows 10 Software and Apps' started by MikeMx19, Jan 25, 2023.

  1. MikeMx19 Win User

    Windows store "Something happened on our end" brand new win11 computer


    I bought a brand new computer prebuilt Asus and since firing it up for the first time I cannot download ANYTHING on the windows store. I am trying to download the XBOX app and I keep getting the "something happened on our end" message. I have completed all of the troubleshooting steps for this FAQ on these forums reset the store, check time/region settings, checked updates, windows troubleshooter, MS support reinstalled microsoft store, Repaired windows, uninstalled Mcafee and Malwarebytes, created an exception through windows defender firewall for MS store, tried without any firewall altoget

    :)
     
    MikeMx19, Jan 25, 2023
    #1
  2. MikeMx19 Win User

    Windows store "Something happened on our end" brand new win11 computer

    I bought a brand new computer prebuilt Asus and since firing it up for the first time I cannot download ANYTHING on the windows store. I am trying to download the XBOX app and I keep getting the "something happened on our end" message.

    I have completed all of the troubleshooting steps for this FAQ on these forums (reset the store, check time/region settings, checked updates, windows troubleshooter, MS support reinstalled microsoft store, Repaired windows, uninstalled Mcafee and Malwarebytes, created an exception through windows defender firewall for MS store, tried without any firewall altogether, tried to download the XBOX app via the websites EXE and when it goes to install, the connection times out and won't install, tried a different internet connection (tried with 4g on iphone) ) and tried another MS account. I have also contacted Microsoft support and worked with tier 2 for over 2 hours on the issue. They finally advised the last attempt is to completely reinstall windows, which I declined to do at the time.

    This is a brand new computer with windows 11. Is there anything else I can do? I'm not confident a re-install would work.

    Edit: my case id is 1048976924 in case anyone from MS is on this forum.
     
    MikeMx19, Jan 25, 2023
    #2
  3. MikeMx19 Win User
    Windows store "Something happened on our end" brand new win11 computer

    I click the blue install, it displays a swirlie icon like it's trying to load, and about a minute later I get a pop up that says,

    Something happened on our end. Try again later.

    Yes, the MS reps i worked with over 2 hours ensured my windows updates were the most up to date I could get.

    Edit: Also it's not just the xbox app, no app is downloading through the store. and when I try to run the update in the store to update all my apps I get the same

    Something happened on our end. Try again later.
     
    MikeMx19, Jan 25, 2023
    #3
  4. Ghot Win User

    Windows store "Something happened on our end" brand new win11 computer

    Win11 Health Check won't run due to 'my organization'



    You need to list the hardware for the computers you're considering.
     
Thema:

Windows store "Something happened on our end" brand new win11 computer

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