Windows 10: Windows Store

Greetings,


I am having difficulty installing Windows Store apps. This occurred today. In case it's relevant, I also uninstalled 2 apps today. When I attempted to reinstall one of the apps I had uninstalled earlier, the store said I owned the app perhaps there's a difference between ownership and possession.


When I attempt to install an app, the download begins and seems to complete. The page then says 'Error'. When I click on 'See Details', the popup says the my device restarted while the app was being downloaded. If there was a restart, it happened so fast, I didn't see it :

I did some reading. Ran the Store trouble-shooter, which indicated that the Temporary Files location had changed and finished by stating that nothing was found. I then ran the tool to reset the Store. Neither one of these worked.


I would appreciate some assistance in getting this solved.


Thanks,

Graham

:)

 

windows store

Hi Botlhe,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Try the methods below and check if it helps.

Method 1:

I suggest you run the Windows Store app troubleshooter and check. Follow the steps:

• 
  Press Windows Key + X.
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Windows Store apps to run the troubleshooter.
  

Method 2:

If the issue persist, I suggest you to reset Windows Store cache and check. Follow the steps:

• Press Windows Key+ R.
• Type wsreset.exe and hit
  Enter.

Please reply us on the status of the issue to assist you further.

 

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Windows Store sign in issue

Hi,

Sorry for the delay in response.

We would suggest you to try the steps mentioned in the link

• Type troubleshooting in the search box
  and hit Enter.
• Click View all from the left pane and select Windows store apps.
• Follow the on-screen instructions and check.

If the steps don't work try these steps:

Try to reset the Windows store and check.

• Press Win + R on the keyboard to open run Window.
• Type wsreset.exe to reset the Windows store cache.

Hope this information helps.