Windows 10: Windows System Image backup failing

Win 10 Pro 1904. I run a System Image Backup via File History every week or so, and did so after installing 1904 last week. Today's run is failing. I did swap in a new nonsystem backup HDD earlier today that had been cloned previously and reestablished some drive letters (and rebooted), but I don't know why that would affect the backup. In any case, I'm getting a "Volume Shadow Copy Service operation failed" error, with a note to check VSS and SPP events (bottom image below). In Task Mgr > Services, I found Volume Shadow Copy Service set to Stopped, so I tried changing it to Running and ran the backup again. Same result. I've attached some screenshots of the XML versions of the first error messages for VSS and SPP. Any ideas? Thanks,

:)

 

Windows 10 System Image Backup fails

I have not tried this resolution because of the initial steps I listed in my question. As mentioned in my original statement, I performed a clean install of Windows 10, yet when I tried to restore the computer from a System Image Backup it failed. As I just
got the computer up and running again with Windows 7, I didn't want to go back and try this fix as I didn't see how it would help as I originally upgraded from a Windows 7 computer that has BIOS, and upon looking at the settings, there is nothing listed about
EFI.

 

Windows 10 system image backup

Hi Tony,

This issue might be caused by the system files on your computer. For us to better assist you, we'll be needing additional information:

• Is there an error code displayed when it failed to create a system image?
• What troubleshooting steps have you done so far?

We'll be waiting for your response.

 

win 10 and system image

Hi James,

To help you resolve your concern, kindly follow the steps on these links:

• Windows 10 Backup Error
  0x807800C5.
• Windows 10 System Image backup failed. Error code
  0x80780081.

Do let us know if you need further assistance.