Windows 10: Windows unable to import photos via USB

I am trying to import photos from my Galaxy S8+ using USB. I have 4708 photos to import, as the phone is dying, and we don't think it's worth repairing because of its age, and how many times we have done it. With the Photos app, strangely it is showing "failed to import 4708 out of 4708 photos and videos." I repeatedly tried but then it's not working. I'm on a Lenovo E480 ThinkPad with 16GB of RAM, a Core i7-8550U and 512 GB Samsung Evo 870 SSD.

:)

 

Unable to import photos

Hi Georgio,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How are you trying to import photos?
• Are you getting any error message?

You may follow the steps provided below and check if it helps to resolve the issue

Windows 10 has a built-in troubleshooter to check and fix issues with Devices. I would suggest you to run this troubleshooter to check if the issue is with your hardware and devices.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter
  

I suggest you to refer the link below and check if it helps

http://windows.microsoft.com/en-in/windows-8/import-photos-videos

It applies to Windows 10 also.



Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you

 

importing photos

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)?
  
• Which app/program are you using to import the photos?
  
• Did you try different USB cable to connect the iPhone?
  
• Does it happens on all the USB port on the PC?
  
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using
Photos app to import the pictures and check.



Step 1: Reset Photos App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on Advanced
   option.
   
5. Click on Reset and once you see a
   tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   
4. Reinstall the Photos app from Microsoft Store and check.
   

Regards,

Aditya Roy

Microsoft Community – Moderator

 

After Windows 10 upgrade I am unable to import photos from my camera

Hello,



Welcome and thank you for posting your query in Microsoft Community. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to import photos from camera, we will help you to resolve this issue.

• 
  Please let us know if you are importing into your computer or on to the Photo App.
  

I suggest you to work around the problem by importing your photos and videos using an USB card reader and check if the issue persists.



I suggest you to refer to the below article about: Import photos and videos from a camera, phone, or DVD
and check
http://windows.microsoft.com/en-in/windows-8/import-photos-videos





Hope it helps. Kindly update the status of this issue, we will be happy to help you.