Windows 10: Windows update deleted sound card

We had windows do an update it was the preview update in windows 10 it removed everything I got what I needed back except for my sound the speaker has a red x and when you go to devices it said no device connected, I went to the website and it won't let me load any my pc is a HP Pavilion model 500-037cb , this has not been a good experience, when I signed up to get the preview build I didn't expect this. thanks for any help. This pc was originally windows 8.1 we upgraded to 10 and the insider sent the preview update which caused the issue.

:)

 

Sound Card Cannot be found on ACER aspire E5-511P


"sound card cannot be found". Does the Device Manager list it, and with an error? Or is it no listed in the Device Manager?
If its not listed at all, that suggests the BIOS is not detecting it or there is a BIOS error. Windows will not detect it if the BIOS does not.

You can try a BIOS reset and see if that helps, if its not being detected by the BIOS.

 

sound not working

Hello Austin,

Thank you for posting your query in Microsoft Community.

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

how do i turn on the sound? No sound since updated to Windows 10!

Hello,

We do understand your concern and we will be happy to help you regarding this.

I request you to try the methods below:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.