Windows 10: Windows Update fails to install - KB4551762

Discus and support Windows Update fails to install - KB4551762 in Windows 10 Installation and Upgrade to solve the problem; While trying to update my computer either through the WUSERV or though a direct download and install, it always fails with a message along these lines;... Discussion in 'Windows 10 Installation and Upgrade' started by T Hunt, Mar 20, 2020.

  1. T Hunt Win User

    Windows Update fails to install - KB4551762


    While trying to update my computer either through the WUSERV or though a direct download and install, it always fails with a message along these lines;


    Windows Update failed to Install, undoing changes.


    Then the computer restarts.


    Please advise,


    SG

    :)
     
    T Hunt, Mar 20, 2020
    #1
  2. jds21 Win User

    Windows Updates failed to instal

    I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

    Thanks mate
     
    jds21, Mar 20, 2020
    #2
  3. AsRock Win User
    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Mar 20, 2020
    #3
  4. Optimxr Win User

    Windows Update fails to install - KB4551762

    KB4551762 update fails repeatedly, gives Error 0x800f0986

    I am running Windows 10 Pro, 1909, x64 and all other updates have installed successfully except KB4551762. I was unable to find any other posts similar to my problem. The actions I have done so far are:
    - Ran Troubleshooter for Windows updates....no problem found.
    - Manually downloaded/installed KB4551762 with same results...failed with Error 0x800f0986.
    - Restarted into Safe Mode but the Windows Updates didn't seem to work, just got a blank screen with Windows updates at top.
    - Checked Device Manager for any problems but nothing showed bad.
    - Checked my disk space, more than 100GB free space.
    At this point I need some help so any suggestions would be welcome. Thanks in advance.
     
    Optimxr, Mar 20, 2020
    #4
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Windows Update fails to install - KB4551762

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