Windows 10: Windows update KB4507469 and Canon printers

A number of our users are getting a "Token does not exist" printing error when printing to Canon printers. When update KB4507469 is installed on the user's computer the error starts appearing however as soon as you uninstall this update and reboot the error stops popping up. Unfortunately Windows 10 will re-install this update after a few days. Currently the only real fix that we have found it to perform a complete rebuild of the machine.


Has anyone else come across this error before?


Edit:

We have spoken to Canon in regards to this and they have advised this error is generated by Windows and is not a Canon error message.

:)

 

Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

I uninstalled the Canon software in "Programs and Features",

rebooted my machine,

then went to Canon's site and downloaded the full package from Canon for my printer,

extracted the package,

went to the extracted files and opened the DrvSetup folder,

ran the DELDRV64.exe utility to cleanup the old software,

then ran the Setup64.exe to install the Canon software.

Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.

 

B200 in canon printers

What is B200 in canon printers? My printer is displaying this message since I cleaned it yesterday.

 

Canon Printer i9950

Hi,



Thank you for posting your query on Microsoft Community.

I completely understand your concern and feel sorry for the inconvenience this has caused.


This product is not compatible with the operating system selected and no drivers will be made available. Please consider upgrading either your product or operating system to a model or version that is supported.

Also, I suggest you to ensure to have the latest version of the printer software installed on your PC .

Please follow these steps below, to resolve the issue:

Step 1: I suggest you to download the Windows 8.1 printer driver from the below canon website and then try to install the printer driver in compatibility mode.

Download Canon i9950 Driver Printer

Step 2: I would suggest you to try to install the driver in compatibility mode.

1. Right-click on the driver setup file and click on ‘Properties’.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the
issue persists.

Please try to refer to the suggestions given by JimWynne replied on December 8, 2015, to fix your issue.


Driver for Canon i9950 printer Windows 10

I suggest you to install any pending updates on the PC to check, if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.