Windows 10: Windows update - KB5000802 BSOD

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09 March 2021 - Windows update - KB5000802


We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD Blue Screen of Death, see image below:





I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.


win32kfull.sys

win32kbase.sys

ntoskrnl.exe


So far the trigger to the BSOD with the current Windows update version has been:

- Visio 365, when the user loads up a file and selects "File"

- when a user tries to print something and it tries to load the print preview window


Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates


If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.


Thanks.

:)

 

Windows Update (BSOD)

Hi Guys.
I have Built a Machine for Crunching a few days ago and I have some issues with Windows Update.

I have installed all Windows Updates but there are around 9 left without been installed becasue everytime i try to install it the Machine Crash and I get a BSOD, can someone tell me what could be causing that Windows Updates makes a Machine crash and get BSOD?

Cheers.

 

Windows Update (BSOD)

This is the report that I got with Blue screen viewer: Value is Driver IRQL Not Less or Equal.

Note: the Machine it's performing great but if i dare to touch the update option BSOD is ready waiting for me*Big Grin

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.