Windows 10: Windows Update responds with "We couldn't connect to the update service..."

Discus and support Windows Update responds with "We couldn't connect to the update service..." in Windows 10 Installation and Upgrade to solve the problem; Hi, I was having some issues with my computer and was recommended here to get the latest MediaCreation tool and choose to upgrade now while keeping... Discussion in 'Windows 10 Installation and Upgrade' started by ikkh, Feb 11, 2019.

  1. ikkh Win User

    Windows Update responds with "We couldn't connect to the update service..."


    Hi,

    I was having some issues with my computer and was recommended here to get the latest MediaCreation tool and choose to upgrade now while keeping apps and files in place. I tried it but after the upgrade I wasn't able to connect to Windows Update.


    So I again used the mediacreation tool and again did an update on Feb 10. Again upgrade seems to have worked but when I go to Settings->Windows Update - it gives the message "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."


    I know this problem was widespread earlier this month but it has been reported to be fixed. I still have it.


    As additional info, I'm in Texas and my ISP is AT&T. Also using Settings->System->About says Version as 1809 and Build as 17763.316


    I checked on the windows version website and the last OS build reported there is 17763.292 - so seems to be something later than that. Is that normal to have Media Creation tool install something that is not mentioned on the website (https://support.microsoft.com/en-us/help/4476976)


    I have tried Settings->Backup and Updates-> Troubleshoot, but the troubleshooter for Windows Update returns saying that there isn't anything to fix.

    :)
     
  2. AsRock Win User

    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Feb 11, 2019
    #2
  3. KTR
    ktr Win User
    Windows updates won't install!

    I had the same problem when i repaired my O/S, i forgot the steps on how to fixed it, but it is in the microsoft support forum.

    You have to reinstall the windows updater, then restart the updating service.

    edit: Found it...http://support.microsoft.com/kb/943144
     
  4. Windows Update responds with "We couldn't connect to the update service..."

    Vista Automatic Updating Error

    Automatic Updates isn't currently running.
     
    DistantDeath, Feb 11, 2019
    #4
Thema:

Windows Update responds with "We couldn't connect to the update service..."

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