Windows 10: Windows update reverting device drivers to older versions

I have an HP ELitebook running Windows 10 (1903) and I spent time on HP's website upgrade some drivers. Windows update ran and reverted them to older versions. Some from 2016. Any idea why it's doing this? Is this expected? Does MS have a list of preferred drivers?

submitted by /u/HighLordMhoram
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:)

 

Windows update reverted display to MS Basic Display Driver

Hi,

Normally, this issue occurs when the drivers were being corrupted or updated after the recent update. Since you've already tried to install the latest driver, we suggest that you roll back to the previous driver and check if it helps to resolve the issue. To
do this, kindly follow the steps below:

• Open Device Manager.
  
• Double-click the device for which you want to roll back to the previous version of the driver, and then click
  Properties.
  
• Under the Driver tab, select Roll Back Driver.
  
• Select OK.

Let us know how it goes after performing the suggested steps.

 

HP Compaq L2311c driver for windows 10

Hi Komagian,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you. I will be glad to assist you.

I suggest you to perform the below troubleshooting steps and check if it helps.

I suggest you to connect the display screen and try to update the driver.

Update the Display Adapter driver.

I suggest you to update the Display Adapter driver.

Steps to install the drivers for the Display Adapter.

• Press Windows + R keys from the keyboard to open
  Run command.
• In Run window type devmgmt.msc.
• Then in device manager, right click on Display Adapter.
• Try to update the drivers from the option stating automatically update the drivers.
• If it works fine otherwise try to search for the drivers with the help of model number of your computer from the Manufacturer’s website.

If you don't find the drivers for Windows 10 in the manufacturer website, you can revert your display driver back to an older version instead of the one installed with windows 10.

• 
  Right click on the Start Button.
  
• 
  Select Device Manager.
  
• 
  Select Display driver and then then right click on the driver.
  
• 
  click the Update Driver... button
  
• 
  Select 'Browse my computer for driver software'
  
• 
  Select 'Let me pick from a list of device drivers on my computer'
  
• 
  Select the Older version of your current driver.
  

Try the above step and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank you.

 

Windows 8 failure configuring updates and reverting

No, the license only applies to the Windows 8 OEM copy the original owner purchased with laptop, it doesn't magically transform into Windows 8.1 Retail one.

OK, so here's the commonly recommended steps that should help you with your problem.

Before you begin, I would recommend you to download both of these files and save them on your USB drive in order to use it later as the only source of third-party packages:

• http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67259.exe
• http://www2.ati.com/drivers/amd-catalyst-14.4-64bit-win8.1-win8-win7-whql-aug.exe

1. The first step would be to recover the original Windows installation using your hard drive partition (the thing that you've done before, I believe). Follow the steps described here (http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03544793#N258) and see if you missed anything. By the end of this operation, make so that your HP product is not connected to any sort of network.

2. Configure your HP device to boot in "clean" mode as described here (http://support.microsoft.com/kb/929135). Restart once.

3. Run the first file you've downloaded (http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67259.exe) from your just-recovered Windows copy and follow the steps required.

4. Run the AMD package (http://www2.ati.com/drivers/amd-catalyst-14.4-64bit-win8.1-win8-win7-whql-aug.exe). Choose the "Advanced" installation option in order to be able to opt-out the "AMD/Raprt App" and "HydraVision" packages.

5. Establish an Internet connection. Run "Windows Store" tile from your Start screen, and select "Windows 8.1" package.

6. Once you're done with your migration from Windows 8 to Windows 8.1, you can install all the critical updates offered by Windows Update, which would be driver software, then Windows 8.1 Update package (KB2919442 > KB2919355 > KB2932046 > KB2959977 > KB2937592 > KB2938439 > KB2934018), "August" Update (KB2993651 > KB2975719 > KB2993100 > KB2979582 > KB2990532 > KB2995004) and .NET Framework 4.5.2 (http://www.microsoft.com/en-us/download/details.aspx?id=42642).