Windows 10: Windows Update to 20H2 failed. User profile suffix mismatch. Error code 0x800707E7

My laptop is currently running on Windows 10 v.1909. In August I tried to update to v.2004 a couple times and every time it failed with error code 0x800707E7 where the setuperr.log says "User profile suffix mismatch, upgrade cannot continue". I did not put much effort to fix it at that time and now Windows Update tried to update to v.20H2 which I still get the exact same error. I feel like I need to fix it now.


I first ran normal Windows Update procedure to download and install v.20H2 and after a few reboots, it shows black screen saying "Undoing changes made to your computer"


I did some research and couldn't find many solutions to this issue. Let me break down what I have discovered now.

• setuperr.log says "User profile suffix mismatch, upgrade cannot continue" with error code 0x800707E7
• setupact.log says "User profile suffix mismatch: upgrade asked for "pitawatn", actual suffix is: "pitawatn.000""
• Under C:\Users, there is no "pitawatn.000" directory. There is only "pitawatn" directory
• In Registry Editor, there are many SIDs where there are two SIDs that have ProfileImagePath set to C:\Users\pitawatn
  • S-1-12-1-4287972681-1230083937-5245610-3196812311
  • S-1-5-21-2316776558-1228442894-1454488091-1397241
• I looked up both SIDs in setupact.log, it seems like one of the two SIDs has something to do with "pitawatn.000" user profile
  • Mig::CPlatform::CreateProfileForUser: ACL for profile C:\Users\pitawatn.000: O:SYG:SYDA;OICI;FA;;;SYA;OICI;FA;;;BAA;OICI;FA;;;S-1-5-21-2316776558-1228442894-1454488091-1397241
  • Then a few lines after, it displays error "User profile suffix mismatch: upgrade asked for "pitawatn", actual suffix is: "pitawatn.000"" as stated at the second bullet point
• However, for SID S-1-12-1-4287972681-1230083937-5245610-3196812311, which CreateProfileForUser seems to work, there are many warnings in setupact.log saying "Found valid profile but can't get user credentials" with error code 0x000006FD
• My username is under my company's domain e.g. MYDOMAIN\pitawatn and this is a work computer where I have administrator rights
• There are 60GB of storage left before performing the update

My laptop is Lenovo ThinkPad X390 Yoga with all latest drivers and BIOS installed via Lenovo Vantage.


Please let me know if I need to provide more information. Thanks.

:)

 

Win 10 upgrade error: User profile suffix mismatch, 0x800707E7 - 0x3000D

I have been trying to upgrade my Win 7 Ultimate (SP1) to Windows 10 for the past two weeks, and keep having the same problem.

When the upgrade gets to 56%, the system reboots again, Restores to Windows 7 and shows the following error:

0x800707E7 - 0X3000D

The installation failed in the First Boot phase with an error during Migrate Data operation.

I have tried dozens of way to fix this, disabling and removing devices, disconnect the LAN cable so it wont download updates, going into MSCONFIG and Disable the Services and Startup items, going into Regedit and removing the OLE.

I am doing up upgrade with a boot DVD from the ISO file, but also tried directly from the HDD.

People have said to look in the Panther dir and look for errors in the setuperr.log file. This is what is at the very end:

Code:

2020-01-23 12:00:57, Error                 SP     pSPExecuteApply: Migration phase caught exception: Win32Exception: User profile suffix mismatch, upgrade cannot continue: The specified profile is intended for a device of a different
 type than the specified device. [0x000007E7] enum MIGSTATUS __cdecl pSPExecuteApply(enum SetupPlatform::SP_MIG_SCOPE,class UnBCL::String *,int,int,int,class UnBCL::ArrayList<class UnBCL::String *> *,class UnBCL::String *,class UnBCL::String *,class UnBCL::ArrayList<class
 UnBCL::DictionaryEntry<class UnBCL::String *,class UnBCL::String *> *> *,class UnBCL::String *,int,int,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::ArrayList<class
 CWIMBootData *> *,class UnBCL::String *,int *,class CSPTelemetryData *,struct ISPMigProgress *,long *)

2020-01-23 12:00:57, Error                 SP     Apply (first boot apply, online phase): Migration phase failed. Result: 4, specific error: 0x800707E7[gle=0x00000002]

2020-01-23 12:00:57, Error                 SP     Operation failed: First boot apply. Error: 0x800707E7[gle=0x000000b7]

2020-01-23 12:00:57, Error                 SP     Operation execution failed: 13. hr = 0x800707E7

2020-01-23 12:00:57, Error                 SP     ExecuteOperations: Failed execution phase Post First Boot. Error: 0x800707E7

2020-01-23 12:00:57, Error                 SP     Operation execution failed.

2020-01-23 12:00:57, Error                 SP     CSetupPlatformPrivate::Execute: Failed to deserialize/execute post-FirstBoot operations. Error: 0x800707E7

2020-01-23 12:00:57, Error SP Apply (first boot apply, online phase): Migration phase failed. Result: 4, specific error: 0x800707E7[gle=0x00000002]

2020-01-23 12:00:57, Info SP SetupPlatform: Global progress: 71, Phase progress: 93

 

Win 10 upgrade error: User profile suffix mismatch, 0x800707E7 - 0x3000D

So no one knows how to resolve the issue that is stopping the upgrade as shown in the log file?

Migration phase caught exception: Win32Exception: User profile suffix mismatch, upgrade cannot continue: The specified profile is intended for a device of a different type than the specified device. [0x000007E7]

 

Win 10 upgrade error: User profile suffix mismatch, 0x800707E7 - 0x3000D

Tried again:

2020-01-23 13:36:05, Error SP User profile suffix mismatch, upgrade cannot continue.[gle=0x00000012]

2020-01-23 13:36:05, Error SP pSPExecuteApply: Migration phase caught exception: Win32Exception: User profile suffix mismatch, upgrade cannot continue: The specified profile is intended for a device of a different type than the specified
device. [0x000007E7] enum MIGSTATUS __cdecl pSPExecuteApply(enum SetupPlatform::SP_MIG_SCOPE,class UnBCL::String *,int,int,int,class UnBCL::ArrayList<class UnBCL::String *> *,class UnBCL::String *,class UnBCL::String *,class UnBCL::ArrayList<class UnBCL:ictionaryEntry<class
UnBCL::String *,class UnBCL::String *> *> *,class UnBCL::String *,int,int,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::ArrayList<class CWIMBootData *> *,class
UnBCL::String *,int *,class CSPTelemetryData *,struct ISPMigProgress *,long *)