Windows 10: Windows won't boot past the surface/windows logo on surface pro, and won't boot to USB.

I recently reset my Surface Pro 4 through the recovery mode because I lost the password. It got stuck at the windows logo during the process and I forced a shutdown but now when I start my surface it is stuck at the white surface/windows logo and won't boot to a USB so I can install a fresh copy of windows.

:)

 

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Surface Pro (5th Gen) stuck on Surface logo at boot

Hi Aracely,

Thanks for your quick reply.

Unfortunately, I can't get to the Windows logo. The computer never gets past the stationary Surface logo.

I followed your advice but the tablet always stops at the Surface logo and never progresses to the boot sequence.

None of the tricks from the Microsoft support page, to get it to reboot properly, or to boot to the boot options screen seem to work.

I have downloaded the recovery image from Microsoft and installed it on an USB stick, but as it won't give me the boot options screen it's a non-starter.

Any other thoughts or ideas are welcome.

Regards.

 

Surface Pro (5th Gen) stuck on Surface logo at boot

Still no luck.

From the linked instructions:

Configure your Surface to start from a USB device

Once your USB drive is set up as a bootable drive with an appropriate operating system on it, you’ll need to set up your Surface to boot from this drive. This requires you to make changes in the UEFI so that the USB drive is the first option:

• Shut down your Surface.
• Once Surface has turned off, press and hold the volume-up button.
• With the volume-up button held down, press and release the power button.
• Continue holding the volume-up button until the Surface or Windows logo no longer appears on the screen.
• You should now see the Surface UEFI .
• At this step, after a few seconds the Surface logo appears again. The same thing happens if I try with the USB stick inserted and use the volume down button. It
  looks like the tablet is not fully shutting down, rather going into sleep mode. Holding the power button down for over 30 seconds seems to make no difference.